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In the next story you can choose the way Bev interacts with her client, Steven. Explore the various options. Feel free to move through the story in any way you wish. You may like to move through the story several times to explore different outcomes.
Bev is a physiotherapist working in a mainstream clinic.
One day, Steven, a young Australian South Sea Islander labourer, comes to the clinic suffering from a bad back. He has an appointment to see Bev. Bev walks out into the clinic and looks at Steven.
What does Bev do next?
Assumes that Steven is an Indigenous Australian
Asks Steven which cultural group he identifies with
One major issue discussed in the story of Bev and Steven – listening to your client – is that Australian South Sea Islanders are often assumed to be Aboriginal or Torres Strait Islanders. They are therefore constantly referred to services to which they are not eligible. Think about why this might be frustrating and hurtful to Australian South Sea Islanders.
In Sensitive solutions, we'll take a look at several stories that further illustrate the impact of Australian South Sea Islander culture on health care.
Reflections – Building relationships
Communication Strategies – Building relationships
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