The Patient Liaison Service provides a bridge between patients and the health service, and acts as a liaison between patients, other organisations and personnel of the Wide Bay Health Service District to receive consumer feedback and investigate matters of their behalf.
The Patient Liaison Service acknowledges compliments, listens to concerns, provides assistance and advice, and helps to have complaints acknowledged and investigated.
The Patient Liaison Service is a confidential service and all complaints are investigated. The consumer is provided with feedback on the completion of the investigation.
Patient Liaison Contact details:
Office hours are Monday – Friday, 8:30 am – 5:00 pm.
If you would like to provide feedback to the Patient Liaison Service the following options are available:
Feedback is welcomed as an opportunity for the health service to identify its strengths and weaknesses, by doing so we are able to learn and strive to continuously improve the health service.
Useful Links:
Patient Liaison Brochure
WBHSD Consumer Feedback Form
“Dealing with an Aggressive Consumer” Flowchart
Health Quality and Complaints Commission
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