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The patient journey

There are many stages to a patient's journey through the health care system. These stages include visits with a General Practitioner (GP)through to a stay in a Queensland Health hospital

When a patient receives care, they will not necessarily experience all stages of the patient journey. The stages of the journey they experience will depend upon what level of care they require at that time.

The image below illustrates the different stages in a patient journey. Each stage outlined in the patient journey is explained in further detail below.

The patient journey

The patient journey explained

Prevention and wellness is a stage in the patient journey

Prevention and wellness

This stage represents steps people take to stay healthy and avoid illness.

Subacute and rehabilitation is a stage in the patient journey

Sub-acute and rehabilitation

This stage represents inpatient care, where patients require either a longer stay or an intensive period of physical rehabilitation before being discharged.

Primary and community care is a stage in the patient journey

Primary and community care

This stage represents services provided to a patient through General Practitioners (GPs) and community care facilities (i.e. a visit to a GP for treatment of a condition not requiring a hospital admission).

Discharge is a stage in the patient journey

Discharge

This stage represents processes leading to a patient being discharged from hospital inpatients.

Preadmission and admission is a stage in the patient journey

Pre-admission and admission

This stage represents processes for planned and unplanned hospital admissions including pre-admission clinics.

Primary and community care is a stage in the patient journey

Primary and community care

This stage represents the provision of ongoing care and supervision following patient discharge from acute hospital care.

Theatre and procedures is a stage in the patient journey

Theatre and procedures

This stage represents services provided to patients undergoing operations or other procedures, including factors related to theatre, surgery and anaesthetics, and waiting lists.

Outpatients is a stage in the patient journey

Outpatients

This stage represents steps people take to stay healthy and avoid illness.

Acute care phase is a stage in the patient journey

Acute care phase

This stage represents all aspects of inpatient care when a patient is in hospital.

Pharmacy and diagnostics is a stage in the patient journey

Clinical support services: Pharmacy and diagnostics

This stage represents pharmacy services and diagnostics including imaging (x-rays) and pathology (blood tests).

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Last Updated: 18 October 2013
Last Reviewed: 18 October 2013



Contact us

For further information about the eHealth Program contact:

eHealth Program
PO Box 117
Fortitude Valley Qld 4006

E: HSIA-Comms@health.qld.gov.au

PCEHR information

For information, registration and general access enquiries regarding the National Personally Controlled eHealth Record System (PCEHR), you can:

Call the National eHealth Helpline: 1800 723 471

or visit http://www.ehealth.gov.au

The Personally Controlled eHealth Record System

Related information

Related information and useful links to websites, documents and other valuable resources: