Australia has a national system for removing from sale, distribution and consumption foods that may pose a safety hazard to consumers. Outlined below is how to check what foods have recently been recalled and how to initiate a recall.
If you suspect a problem with a food product, it should not be eaten and you should make a complaint to the appropriate authority. Please refer to Food Safety Fact Sheet 36 – Making a complaint about a food business, to find the appropriate authority to which you should direct your complaint.
It is a legal requirement under Chapter 3 of the Food Standards Code for food manufacturers, wholesalers, distributors and importers to have a written food recall plan. While nearly all recalls are voluntarily initiated by food businesses, Queensland Health has the power to order the recall of food. All food recalls must be notified to Food Standards Australia New Zealand.
If a food business believes it may need to remove a product(s) from sale or distribution, or notify the public because the food product could be a safety hazard to consumers, you should:
Step One - Contact the Food Safety and Regulation Unit of Queensland Health on:
Step Two - Contact the Food Standards Australia New Zealand Recall Coordinator on: