Community and consumer engagement

Welcome to Gold Coast Health

Consumer participation in our health district has been active for some time. We have worked with Health Consumers Queensland, Gold Coast Medicare Local, our Consumer Advisory group and the previous Health Community Council to develop a new framework that will further guide us in:

who we should engage
what level of engagement is appropriate – that is, do we engage from an individual, a service, a health network or at a system wide level.
where we should seek engagement in our health service – for example in part or all of the components surrounding service planning, delivery and or assessment AND
why – are we looking to purely inform people, consult them, involve them in decision making or ultimately empower the community to make decisions about the how their health system will deliver its services.

The key to this strategy is community and stakeholder involvement, collaboration and unity in the desire to make a difference in our public health system.

View our Community Engagement in Action Video

Consumer Advisory Group

You can play a part in improving our public health system on the Gold Coast. Our exisiting community and consumer engagement program is being expanded to ensure the inclusion of all community sectors in our region.

Our current Consumer Advisory Group (CAG), has a large impact and level of involvement with Gold Coast Health. Our CAG members are influencing decisions on Divisional Management Committees, working groups, special projects and in our capital works program.

Get involved and make a difference

Gold Coast Health needs input and suggestions from the people who use or may use our service. We take this input to influence what we do and how we do it. There are two ways that you can participate:

Join our Consumer Advisory Group - The Consumer Advisory Group (CAG) is made up of people like you who have some prior experience / knowledge of our service. They contribute in one-off or ongoing roles, by bringing their past experience as a health consumer to our service planning and evaluation groups. You could be involved in hospital visits for feedback and/or special projects where we need health consumers input.

Coming soon "Gold Coast Health community of interest" - An online community engagement space for past patients to stay in contact with their health service after discharge. Choose ongoing 'whats new' news or specific information to stay up-to-date. Benefits include better two way communication options, health service and access information and health consumer interaction with your health service.

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Community consultation now complete

We would like to thank all the people that contributed to the Gold Coast Health Community and Consumer Engagement Strategy 2012-15. Board endorsement is expected by mid December. The strategy has had input from key stakeholders including:

Health Consumers Queensland
Gold Coast Medicare Local
Multicultural Communities Gold Coast
Gold Coast Health Consumer Advisory Group
Mental Health Association of Queensland
Gold Coast Health Community Health, Mental Health and ATODS and Executive
Gold Coast Hospital and Health Service Board

Further information

Consumer Advisory Group grows to meet demand

The Gold Coast Health Consumer Advisory group has over 40 community members. They participate at various levels to bring the health consumer perspective to many parts of the health service including planning, delivery and assessment of services.