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At the management level, there is a legal obligation to have a comprehensive understanding of health and safety issues. The role also includes dealing with emergency situations, maintaining safe personal presentation standards among staff, and providing feedback on health, safety and security issues. These responsibilities can be embraced within a Public Health Risk Management Strategy.
Tourism resorts and facilities can be small communities, with all of the associated risks to health and safety that are faced in the normal community. However, environmental health information, disease surveillance and anecdotal sources indicate that remote tourist facilities (such as island resorts) have a range of health issues and problems such as high turnover of staff, physical isolation and complex transport and handling chains for basic commodities.
A risk management process involves being prepared for incidents should they occur. The ultimate benefits of risk management are better business performance through repeat customer business, a safe and healthy environment for staff and patrons alike, and a minimised potential for costly litigation.
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Duty of care is defined as the legal obligation to avoid causing harm to another person, especially through negligence (without the exercise of reasonable care). Where there is a breach of this duty the employer will be liable for an injured employee.
In the hospitality industry the majority of workplace injuries occur when employees are tired, busy, stressed, disorganised or distracted and their concentration is taken off the task at hand.
It is in the interests of all people who are employed in the hospitality industry to prevent accidents. There are many steps that can be taken to provide a safe and healthy work environment. Some typical hospitality-related measures to prevent accidents are appropriate protection, correct storage of goods and chemicals, correct machinery maintenance, good lighting conditions, removal of spillages and obstructions, and reporting of machine faults.
[Ref: An introduction to the Hospitality Industry in Australia, 1998]
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