Tailored information has been developed for each of the following occupational groupings.
The human resources are a central resource area for comments, queries and problems. Resources should include policies and procedures for public health risk management, such as workplace health and safety information, disaster management and welfare matters.
All the topics on this website are relevant to this department.
Front office staff are the human face of an organisation. They need to have information at their fingertips for guests and customers on the health issues unique to Tropical North Queensland.
Relevant topics include: Coral and Shell Cuts, Heat-related Illness, Marine Stingers,Mosquito-borne Diseases, Jellyfish - see Marine Stingers, Sun Safety, Wildlife and Public Health and Seeking Medical Attention.
Incorrect storage and serving facilities for food and beverages can have very serious health implications for guests and staff and can pose a high risk to public health. In some cases, food-borne illnesses may affect a very large number of people in a short space of time. In some cases, food-borne illness can be fatal. See the norovirus food-borne illness outbreak case study.
The business implications of illness as a result of poor food hygiene can include a high demand on medical resources, very dissatisfied guests, lost staff time and a damaged reputation. Insurance claims can follow.
In addition, there is an also a trend toward good nutrition with many people seeking ‘healthy options’ on the menu. There are also strict legal obligations when serving alcohol and it is important that all staff involved in beverage services are aware of their responsibilities.
Relevant topics for Food and Beverage Staff include:
Alcohol Service, Amenities Hygiene, Child Safety, Ciguatera Food Poisoning, Communicable Diseases, Drinking Water Quality, Drug Information, Drugs and Poisons Controls, First Aid, Food Safety, Gastroenteritis - see Norovirus, Hazardous Substances, Insect and Pest Control, Legislation, Noise Management, Nutrition, Risk Management Process, Staff Welfare and Mental Health, Tobacco Sales, Smoking Areas Legislation, Waste Disposal, Workplace Health and Safety.
Medical staff at resorts and tourist facilities in Tropical North Queensland must be aware of tropical diseases and health risks that are unique to the region. These include coral cuts, stingers (jellyfish), dengue fever and Australian Bat Lyssavirus (ABL).
Effective medical / first aid records can also assist in identifying trends to inform health and safety policy development and reviews.
Relevant topics include: Australian Bat Lyssavirus ABL, Child Safety, Ciguatera Food Poisoning, Communicable Diseases, Coral and Shell Cuts - see Wound Infections, Dengue Fever, Drinking Water Quality, Drug Information, Drugs and Poisons Controls, Emergency Evacuation on Island Resorts, First Aid, Food Safety, Gastroenteritis - see Norovirus, Heat-related Illness, Leeches, Legislation, Mosquito-borne Diseases, Needles and Syringes – Safe Disposal, Hazardous Substances, Insect and Pest Control, Noise Management, Nutrition, Risk Management Process, Seeking Medical Attention, Sexual Health, Staff Welfare and Mental Health, Stingers - see Jellyfish, Sun Safety, Vaccinations, Wildlife and Public Health, Wound Infection, Workplace Health and Safety.
The Services Directory contains contact details for health facilities.
Civil, structural or marine engineering and maintenance services can involve a range of risk situations in development projects and on-going routine activities and tasks.
Many of the hazards and potential hazards can be eliminated through the use of a risk management process - a structured process that will identify unsafe or potentially dangerous conditions and systems. It is an important prevention process that can directly save lives and prevent injury, and should form part of the established house policies.
Clean environments are vital to good health. The control of bacteria and viruses play a major role in disease and infection control. See the norovirus case study to find out how important housekeeping can be in controlling disease.
Security may be defined as providing freedom from fear and anxiety and ensure the necessary devices / policies are provided to protect staff and the public from real or perceived harm.
Whilst introducing guests to the various recreational activities, it is part of the role of the Activities Coordinator and staff to communicate the resort’s policy on safety and injury prevention – part of the public health risk management policy. Demonstrating commitment through safe practices and standards communicates this message.
Safety is a key business priority in the current environment for legal and marketing reasons to ensure the long-term viability of an operating resort and the wider tourism industry. Public health risk management policies are necessary to provide and maintain a healthy island resort for guests, staff and residents.
Relevant topics include: Boating Safety, Coral and Shell Cuts - see Wound Infections, Diving, First Aid, Heat-related Illness, Legislation, Stingers - see Jellyfish, Sun Safety, Water Safety, Wildlife and Public Health.
Particular attention is needed when children are on holidays with their families. Children are especially vulnerable and susceptible to a range of illness and injuries.
There are legislative requirements for the operation of day care facilities in Queensland. Other useful guidelines for good health and prevention of health risk are listed below.
Public health risk management policies are necessary to provide and maintain a healthy island resort for guests, staff and residents.
There are legislative requirements for operating hairdressing salons in Queensland. Approvals must be obtained from the local council to establish a salon or provide a mobile hairdressing service. Salons or mobile services providing body piercing and other skin penetration services, (eg. tattoos) are also required to obtain approvals for these services. Separate regulations apply to these services.
Queensland Health Regulation 1996
Part 5 Hairdressers 1996
Part 15 Skin Penetration 1996