Alcohol Service

Alcohol is Australia’s "social drug", and if not served and consumed responsibly can endanger the health and wellbeing of the drinker, and those around them (eg. drink driving).
Responsible serving practices aim to prevent underage drinking, prevent or manage intoxication and intoxicated behaviour, prevent or manage violent or disruptive behaviour, and prevent "over the limit" drinking and driving, particularly if for example, guests are intending to use any motorised equipment – golf buggies, powered boats or other recreational vehicles.
There are sound commercial, legal and social reasons for having guidelines for the service of alcohol. For example, serving intoxicated patrons could result in personal or property damage, which becomes a financial problem for the licensee. Research suggests that staff turnover is higher in establishments which do not have responsible serving practices in place. Feedback from patrons also highlights the benefits of responsible serving practices, since they feel safer and are inclined to stay longer in environments which promote responsible alcohol consumption.
Training
The Queensland Government Liquor Licensing Division outlines details for:
See also: Responsible Hospitality Practices Fact Sheet
Legislation
The Liquor Licensing Division's website provides:
-
the Liquor Licensing Division's guidelines which assist in the interpretation and application of various sections of the Liquor Act 1992 and Wine Industry Act 1994,
-
the Liquor Act 1992 and Wine Industry Act 1994 (via the website of the Office of the Queensland Parliamentary Counsel)
-
ordering facility for an authorised hard copy of the Liquor Act 1992 and Wine Industry Act 1994 (via the website of the Queensland Government printer).
top
of page
Quick Quiz
(Yes or No)
-
Is alcohol a drug?
-
Is alcohol a stimulant?
-
Is alcohol a safe drug for everyone?
-
Is 200 ml of wine a standard drink?
-
Do men and women react the same way to alcohol?
-
Can promotions which encourage excessive drinking result in a heavy fine for licensees?
-
Does serving coffee help a patron to sober up?
-
Could a staff member be fined for serving an intoxicated patron?
-
Is an 18-year old boyfriend regarded as the responsible adult supervisor of a minor?
-
Is a Drivers Licence regarded as proof of age in Queensland?
Answers
-
Yes.
-
No, a depressant drug.
-
No, people who are taking particular medications, or who are pregnant should not consume alcohol.
-
No, a Standard Drink of wine is 100ml.
-
No, women have a higher percentage of body fat, so absorb alcohol differently.
-
Yes.
-
No, only time will sober a person.
-
Yes.
-
No, a parent, step-parent, or other guardian is a responsible adult.
-
Yes.
Related Topics
Drugs and Alcohol Information
Alcohol Management Plans (Aboriginal Communities)
Go back to the list of topics for tourism industry.
top
of page