The Central Queensland Health Service District in partnership with the Medicare Local is developing a consumer and community engagement strategy as a requirement of the Health and Hospital Act 2011.
The district has formed a working group known as the Central Queensland Consumer and Community Engagement Working Group to identify current engagement activities and the best ways to engage people to achieve the desire outcomes. Also, to understand the health care priority needs, gaps and issues within Central Queensland.
This group has a membership base of diverse skills, experience and knowledge from within the community. Some representatives include Central Queensland TAFE and University, Biloela Health System Action Group, Moura and District Healthcare Association Inc and Gladstone Region Community Development Committee.
Maree Geraghty, Central Queensland's District CEO, said this level of collaboration will assist in developing a clearer understanding of consumer and community priorities that are comprehensive, inclusive, well-informed, accessible, robust, and innovative.
The working group held a half day workshop where 30 consumer and community representatives identified key issues and communication channels for effective consumer and community engagement for health services within Central Queensland
The workshop was presented in a way that altered the thinking of the working group to be more strategic, positive and to view the bigger picture of consumer and community engagement in health across the Central Queensland district.
"Feedback suggested that consumers and community groups want increased engagement via the internet and social media," said Maree.
"The working group will use these findings to establish key strategic priorities that will focus on achieving moving forward."
For further information please contact Tracey Sweeney, Consumer and Community Engagement Project Manager, Central Queensland Health Service District on 4920 5776 or firstname.lastname@example.org