HCQ's Consumer and Community Engagement work with Queensland Health Service Districts
Health Consumers Queensland (HCQ) has been asked by the Minister for Health to work with Health Service Districts (HSDs) and key consumer and community stakeholders to support the Districts' development of Consumer and Community Engagement Strategies that reflect industry best practise, as HSDs transition to Local Health and Hospital Networks (LHHNs).
This work reflects a key message HCQ has provided to the Queensland and Commonwealth Governments in its submissions in relation to state and national health reform matters. HCQ has stressed the vital role that consumer and community engagement plays in informing robust health policy, planning and service provision and a safe, quality health system. For more information on HCQ's Consumer and Community Engagement project wth Health Service Districts click here To view HCQ's Health Reform submissions click here.
Health Consumers Queensland has developed a Consumer and Community Engagement Resource Directory and a Guide to developing a Consumer and Community Engagement Strategy which may assist those developing consumer and community engagement strategies.
Consumer and Community Engagement Forum 31 October 2011
HCQ held a targeted Consumer and Community Engagement Forum on 31 October 2011 with representatives from specific consumer and community organisations, government departments and local government associations. Forum participants shared their knowledge and experiences and discussed best practice consumer and community engagement and how this improves health outcomes. The forum had a number of high quality speakers and their presentations are available here. HCQ is developing a communique summarising the outcomes from the forum and it will be available here soon. HCQ would appreciate any stories or examples that you may have building on the information presented at the forum. We will use these to inform good practice engagement. You can contact us here.
Health Consumers Queensland
HCQ comprises a Ministerial Consumer Advisory Committee and Secretariat supported by Queensland Health. It has been established to contribute to the continued development and reform of health systems and services in Queensland, by providing the Minister for Health with information and advice from a consumer (patient) perspective and by supporting and promoting consumer engagement and advocacy. HCQ aims to strengthen the consumer perspective in health services policy, systems and service reform and improvement. In acting as your voice in health, HCQ supports consumer, community and patient involvement in all aspects and stages of their individual and collective health care journey.
Terms of Reference
Strategic Plan 2008-2010
Secretariat
A small Secretariat provides support for Health Consumers Queensland's (HCQ) Advisory Committee. The Secretariat is supported by Queensland Health and comprises a Director, three Senior Policy Officers, and a Project Support Officer.
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