Health Consumers Queensland

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Information Material

HCQ Health Advocacy Toolkit (PDF, 1,398KB)

Audio of HCQ Health Advocacy Toolkit

Introduction part 1 , part 2     Contents

Chapter 1 Introduction part 1, part 2

Chapter 2 Your healthcare rights part 1, part 2

Chapter 3 Advocating for yourself in the health system part 1, part 2, part 3, part 4, part 5

Chapter 4 Working with your doctor and other health professionals part 1, part 2, part 3, part 4, part 5, part 6, part 7, part 8, part 9, part 10, part 11, part 12, part 13, part 14

Chapter 5 Advocating for yourself in a hospital or healthcare centre part 1, part 2, part 3, part 4, part 5, part 6, part 7

Chapter 6 Advocating on behalf of another person to get their health needs met (or having someone advocate for you part 1, part 2, part 3, part 4, part 5, part 6, part 7, part 8

Chapter 7 Working together to change the system - systems advocacy part 1, part 2, part 3, part 4, part 5, part 6

Chapter 8 Making a complaint part 1, part 2

Chapter 9 Referrals and resources part 1, part 2, part 3, part 4, part 5, part 6

Closing remarks

HCQ Health Advocacy Framework (PDF, 1,616KB)

Audio of HCQ Health Advocacy Framework:

Introduction    Contents

Message from the Minister for Health part1, part 2     Message from the Chairperson part 1, part 2

Strengthening Health Advocacy in Queensland part 1, part 2  

The Health Advocacy Framework part 1, part 2, part 3

Health Advocacy part 1, part 2, part 3, part 4

Defining Health Advocacy part 1, part 2, part 3, part 4

HCQ's Definition of Health Advocacy part 1, part 2, part 3, part 4, part 5

Acting as a Health Advocate part 1, part 2, part 3, part 4, part 5, part 6, part 7, part 8

Principles for Effective Advocacy part 1, part 2, part 3, part 4, part 5, part 6, part 7, part 8, part 9

Future Directions for Health Advocacy in Queensland part 1, part 2, part 3, part 4, part 5, part 6, part 7

Glossary part 1, part 2, part 3, part 4

Appendix One HCQ Term of Reference Four part 1, part 2

Appendix Two Towards the development of a health consumer advocacy framework for Queensland (extract) - QCOSS research for HCQ, 2009 part 1, part 2, part 3, part 4, part 5, part 6, part 7, part 8

Appendix Three Australian Charter of Healthcare Rights part 1, part 2, part 3

Closing announcement

 

HCQ Health Advocacy Brochure (PDF, 695KB)

HCQ Consumer Engagement Framework: August 2010 (PDF, 655 KB)

Australian Charter of Healthcare Rights

Consumer and community engagement and patient involvement and participation in health service planning, delivery and evaluation  (PDF, 492 KB)

Consumer Representatives Program: Agency Handbook  (PDF, 808 KB)

Consumer Representatives Program: Consumer Handbook (PDF, 8621 KB)

Health Consumers Queensland Summary of the National Palliative Care Strategy (PDF,119KB)

Appendix A: Health Consumers Queensland's Overview of Goal Areas: National Palliative Care Strategy 2010 (PDF,112KB)

National Health and Hospitals Network

HCQ's Summary of Health and Hospitals Network Act 2011 (PDF, 210KB)

Attachment A Comparative Table to HCQ's Summary of Health and Hospitals Network Act 2011 (PDF,135KB)

Summary of the Council of Australian Governments Agreement: National Health and Hospitals Network (PDF, 104KB)

Council of Australian Governments Agreement: Future Work Plan (PDF, 869KB)

HCQ Submission: A National Health and Hospitals Network for Australia's Future (PDF, 105KB)

Letter to the Minister for Health and Ageing ( PDF, 57KB)

A National Health and Hospitals Network for Australia’s Future (2010) Summary (PDF, 37 KB)

National Health and Hospitals Reform Commission

Health Consumers Queensland: Position on the National Health and Hospitals Reform Commission: Final Report June 2009 (PDF, 110KB)

Joint Consumer Bodies' Position Paper: National Health and Hospitals Reform Commission Final Report

National Health and Hospital Reform Commission Final Report - Precis  ( PDF, 54 KB)

Notes to inform Health Consumers Queensland's response to the Australian Government's National Health and Hospitals Reform Commission report- A Healthier Future for All Australians: Interim Report December 2008 (PDF, 88KB)

A Healthier Future For All Australians Interim Report of the National Health and Hospitals Reform Commission Summary (PDF, 270KB)

Letters to the Minister for Health and Ageing

 

Submissions from Other Organisations/Bodies

Disability Alliance - Submission to Hospital Reform Commission November 2009 (PDF, 1,575KB)