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Demand Management Project

General information

Development of a framework for the allied health disciplines to facilitate service planning, determine service priorities and manage caseloads and waiting lists was a key recommendation of the Director-General’s Allied Health Recruitment and Retention Taskforce.

The Demand Management Project has piloted a Model for Demand Management, and subsequently produced a toolkit for Queensland Health allied health professionals for managing demand on community and outpatients services.

Please note the following documents are in Adobe Acrobat PDF format.

Toolkit for Managing Demand on Allied Health Community and Outpatient Services

Appendix 1 District Reference Group Terms of Reference
Appendix 2 Allied Health Job Satisfaction Survey
Appendix 3 Client Satisfaction Survey (Example 1)
Appendix 4 Client Satisfaction Survey (Example2)
Appendix 5 Referrer Satisfaction Survey
Appendix 6 Goal Setting Audit Tool
Appendix 7 Waiting List & DNA Measures Survey
Appendix 8 Waiting List & DNA Measures Spreadsheet
Appendix 9 Baseline Service Profile Questionnaire
Appendix 10 Baseline Service Profile Spreadsheet
Appendix 11 Core Business Template
Appendix 12 Waiting List & DNA Policy Framework
Appendix 13 Waiting List & DNA Policy Powerpoint Presentation
Appendix 14 Waiting List and DNA Policy Poster
Appendix 15 Goal Attainment Scaling Article
Appendix 16 Goal Attainment Scaling Tool
Appendix 17 Modified Canadian Occupational Performance Measure
Appendix 18 Self Management Survey
Appendix 19 Data Collection Spreadsheet
Appendix 20 Data Collection User Guide
Appendix 21 Powerpoint Presentation for Stakeholders
Appendix 22 Communication & Marketing Plan
Appendix 23 Job Satisfaction Data Analysis Spreadsheet

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Last Updated: 26 June 2007
Last Reviewed: 26 June 2007