| Accident & Emergency | ICU/CCU | Special Outpatients |
| Allied Health | Oncology/Palliative Care | Surgical |
| Community Health | Oral Health | Women/Children/Family |
The Mackay Health Service District offers a range of health services both for in-patients and out-patients of the district's five hospitals, extending well into the community. For more information about any of the services listed here, or if you cannot find information that you are looking for, please contact us on (07) 4968 6000.
The Accident and Emergency Health Department at The Mackay Base Hospital is a modern emergency department with resuscitation bays, fully-monitored acute care bays, general consult rooms and plaster, eye and procedure rooms. The department acts as a secondary referral centre for other smaller emergency departments within the region and also treats patients transported to the hospital by the region’s CQ Rescue helicopter service.
Bowen, Clermont, Moranbah, Proserpine and Sarina all have emergency departments, are open 24 hours per day and are staffed or have staff on immediate call to assist with medical emergencies.
Emergency Departments are busy places and patients are treated on a needs basis – emergencies and severe illnesses will take priority over more minor complaints. If you have a health concern but it's not an emergency, you can phone 13 HEALTH (13 43 25 84) 24 hours a day/7 days a week for help. Qualified and experienced staff will give you advice on what to do and how quickly you should do it.
In an emergency always call 000 for assistance.
The Mackay Base Hospital offers an extensive range of Allied Health Services to complement in-patient and out-patient care including:
| Dietetics | Occupational Therapy |
| Pathology | Pharmacy |
| Physical Therapy + Rehabilitation | Physiotherapy |
| Podiatry | Psychology |
| Radiology | Social Work |
| Speech Therapy |
Clermont, Moranbah, Proserpine and Sarina Hospitals also offer a limited range of allied health services and will refer patients to Mackay Base Hospital for consultations when necessary.
The aim of the Community Health Service is to support people to live healthy lifestyles and maintain their independence. There are eight Community Health Service centers throughout the Mackay Region Health District and they each offer services provided direct from the centers, or alternatively, home visits can be arranged. The majority of services are provided free of charge, while some services may have an eligibility criteria.
The region’s community health services offer a range of aged care services to members of their immediate community. Services include access to the Aged Care Assessment Team who undertake assessments, provide information and support to older people and their carers to obtain a range of Commonwealth funded services to help older people continue living in their own home, or enter an aged care home.
The HACC Program is a joint Commonwealth, State and Territory initiative. It funds basic maintenance and support services to help frail older people and younger people with disabilities to continue living in their community. These services provide eligible people with help at home, support in getting out into the community, and a break for carers.
For more information on Aged Care and HACC Services available through Mackay Community Health contact (07) 4968 3823.
Located in Wellington Street, Mackay - BreastScreen Queensland is a population-based, public health program that offers free breast cancer screening and follow-up assessment services for women aged 50 to 69 years. This is the age group where research shows screening to be most beneficial.
BreastScreen Queensland, Mackay also provides a mobile service and visits 10 locations throughout the Mackay Region Health District on a regular basis. The mobile service visits the following sites:
| Calen | Clermont |
| Dysart | Glenden |
| Middlemount | Mirani |
| Moranbah | Nebo |
| Seaforth | Tieri |
Child, Youth & Family Health Services is a free, community-based service provided to families by qualified health professionals. Each of the region’s eight community health centers offer a range of service and information is for families with children aged between birth and 18 years.
Services currently offered include:
Referral to these services depends on the area you wish to access. Contact Mackay Community Health on (07) 4968 3800 for more information.
The Community Based Rehabilitation Service is a team based in the community which works with eligible clients to reach identified goals via free centre-based and / or home therapy programs. The therapy team includes Occupational Therapists, Physiotherapists, a Speech Pathologist and a part-time Medical Officer.
To be seen by the Community Based Rehabilitation Team, people must:
To service clients outside the Mackay area, the Community Based Rehabilitation Team is utilising videoconferencing to monitor and assess client needs and progress.
The main aim of Mackay Community Mental Health is to provide support for people with mental health disorders in the community and maintain their independence. Some of these mental health disorders include:
| Psychotic disorders | Schizophrenia |
| Bipolar affective disorder | Depression |
| Anxiety disorders | Eating disorders |
Services are provided via home visits or from the facility located at 12 – 14 Nelson Street, Mackay. Additionally many services are outreached into the region’s other community health centre’s for ease of access. For more information contact (07) 4968 6385.
The Intensive Care Unit and Coronary Care Unit at the Mackay Base Hospital has the facilities to care for up to 11 patients at any one time. Patients in the unit may range in age from infants to the elderly. Patients are referred to the unit by specialists from within the hospital or from other hospitals in the Mackay Region Health District.
Visiting the ICU or CCU is limited to immediate family members (maximum of two) and is at the discretion of nursing staff dependent upon the patient’s condition.
Patients are referred to the unit via their own General Practitioner or from within the hospital.
The medical and nursing staff at the Oncology Department of the Mackay Base Hospital, provide dedicated care to cancer patients throughout their treatment, deliver chemotherapy and related supportive therapy in a safe and caring environment. In addition to providing medical and nursing care, Nurse Educators provide comprehensive education to cancer sufferer’s friends and family in recognition of the importance of family support.
The Palliative Care service recognises the rights of those suffering a terminal illness to live out the remainder of their life with comfort and dignity. The service provides counselling and support for patients, relatives and staff dealing with the complex issues raised by death and dying.
For more information on Cancer Services or Palliative Care please contact the Mackay Base Hospital on (07) 4968 6000.
Mackay Integrated Oral Health Services is responsible for the delivery of oral health and dental services to the Mackay Region Health District.
The service offers fixed dental clinics at the Mackay Base Hospital, Proserpine Hospital and Sarina Hospital. In addition, the service also offers a mobile clinic to treat patients in on-site locations such as nursing homes.
There are also three school dental clinics and seven mobile school dental clinics to treat school students (aged 4 – 15) and to promote the good health and oral hygiene.
Patients must hold a Queensland Health Care Card, Pension Concession Card, Queensland Seniors’ Card or a Commonwealth Seniors Health Card.
For more information on the region’s oral health services contact 4968 6444.
Mackay Region Health District offers residents access to an extensive range of specialist outpatient services including:
| Dermatology | Neurosurgical |
| Neurology | Liver |
| Diabetic | Urology |
| Surgical | Medical |
| Renal | Cardiac |
| Ophthalmology |
For more information about specialist outpatients services, please contact the Mackay Base Hospital on (07) 4968 6000.
As the major centre in the region for surgery cases, the Mackay Base Hospital provides specialist care in general surgery and in many other surgical specialities. The surgical specialities include ENT, ophthalmology, maxillio-facial surgery, gynaecology and orthopaedic surgery as well as all aspects of general surgery.
The Mackay Base Hospital features 6 fully equipped operating theatres.
Patients are referred to the unit via specialist clinics or from consultant surgeons’ rooms. There is no direct referral to the unit.
For more information about surgical services please contact the Mackay Base Hospital on (07) 4968 6000.
The Day Surgery Unit at the Mackay Base Hospital is a multi-focus unit and caters for a range of patients and procedures only requiring a short admission such as many laparoscopic procedures, some forms of ophthalmology procedures and dental surgery.
Patients are referred to the unit via specialist clinics or from consultant surgeons’ rooms. There is no direct referral to the unit.
The Mackay Health Service District offers women and children a comprehensive range of services to promote and maintain good health.
- Obstetrics
The maternity /women’s unit provides inpatient and outpatient, postnatal women and women undergoing gynaecology procedures within the local region.
Every mother, infant and family is entitled to receive the highest possible standard of care available. Our focus is on promoting a bond between parents and baby and providing the education, knowledge and skills required for parenting, with confidence at home.
We offer a range of services to enhance parenting skills, including:
The hospital also offers a neo-natal nursery to care for premature or babies with medical or surgical problems. Staffed by specialist nurses, the neo-natal unit works closely with the Townsville Base Hospital’s neo-natal retrieval service for cases that require high level care.
- Mackay Birth Centre
The Mackay Birth Centre, conveniently located at the Mackay Base Hospital offers a more natural 'at-home' style antenatal care, labour and birth. Managed by midwives, the philosophy is to have minimal use of pain-relieving drugs during the birth.
The centre is located within the Mackay Base Hospital so that more intensive medical care is immediately available should an emergency arise. Places are limited and are only available to pregnancies considered low risk.
For more information, please contact the Mackay Base Hospital on (07) 4968 6000.
- Paediatrics
The children’s ward at the Mackay Base Hospital services the needs of children requiring hospitalisation from the region. Admitting children aged up to 16 years, the children’s ward cares for all types of injury and illness.
The ward is a secure area and parents have open access, visiting all day until 8pm and parents are welcome to sleep overnight at their children’s bedside. A sofa-bed or mattress is placed at their child’s bedside and parents have access to shower and toilet facilities as well as a communal lounge area.
A bright and fun children’s playground area is located adjacent to the ward to give children who feel well enough, access to an outdoor activity.
We take admissions from the emergency department; children’s clinics; paediatricians and intra hospital transfers. For more information, please contact the Mackay Base Hospital on (07) 4968 6000.
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