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Health Services > Mackay Hospital and Health Service

Services

Emergency Department Specialist Outpatient Department
Allied Health Surgical
Community Health Women's Health Unit
Medical Child and Adolescent Unit
Oral Health
     

There are 11 facilities within the Mackay Hospital and Heaalth Service including Bowen, Proserpine, Sarina, Moranbah and Dysart Hospitals, Collinsville and Clermont Multi Purpose Health Services,
Middlemount, Glenden and Cannonvale Community/Primary Health Centres and Monash Lodge which caters for aged care.  A diverse range of services are provided across the Mackay HHS including emergency care, acute and non-acute care, peri-operative, community health, allied health, maternity services, child health, mental health, oral health and aged care services.


For more information about any of the services listed here, or if you cannot find information that you are looking for, please contact us on (07) 4885 6000.

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Emergency Department

The Emergency Department at The Mackay Base Hospital is a modern emergency department with resuscitation bays,  fully-monitored acute care bays,  general consult rooms and plaster, eye and procedure rooms.  The department acts as a secondary referral centre for other smaller emergency departments within the region and also treats patients transported to the hospital by the region’s CQ Rescue helicopter service.

Bowen, Clermont, Moranbah, Proserpine and Sarina all have emergency departments, are open 24 hours per day and are staffed or have staff on immediate call to assist with medical emergencies.
Emergency Departments are busy places and patients are treated on a needs basis – emergencies and severe illnesses will take priority over more minor complaints. If you have a health concern but it's not an emergency, you can phone 13 HEALTH (13 43 25 84) 24 hours a day/7 days a week for help. Qualified and experienced staff will give you advice on what to do and how quickly you should do it.
 
In an emergency always call 000 for assistance.

Allied Health & Clinical Support Services

The Mackay Base Hospital offers an extensive range of Allied Health Services to complement in-patient and out-patient care including:

 Dietetics Occupational Therapy
 Pathology  Pharmacy
 Physical Therapy + Rehabilitation  Physiotherapy
 Podiatry  Psychology
 Medical Imaging  Social Work
Speech Pathology
   

Clermont, Moranbah, Proserpine and Sarina Hospitals also offer a limited range of allied health services and will refer patients to Mackay Base Hospital for consultations when necessary.

Community Health

The aim of the Community Health Service is to support people to live healthy lifestyles and maintain their independence. There are eight Community Health Service centers throughout the Mackay Health Service and they each offer services provided direct from the centers, or alternatively, home visits can be arranged.  The majority of services are provided free of charge, while some services may have an eligibility criteria.

Aged Care Assessment Team

Aged care Assessment Team (ACAT) help frail older people and their carers work out what kind of care will best meet their needs when the have complex needs and are no longer able to manage at home without assistance.  ACAT also assess clients for residential aged care, residential respite care and transition care following a hospital admission. The target age group is 70 years of age and 50 years of age for indigenous persons.

Referrals can be made by anyone including the client, their carer, family members, General Practitioner, other health professional and community services. It is important that the client or their legal representative has agreed to this referral.

Located on the hospital campus.
Phone: 4885 7777

Home and Community Services

Located Gregory and Victoria Sts, Level one, Centrelink Bld Mackay.  This service includes Mackay Home Care and Community Options, Mobile Allied Health Team and Mackay Continence Advisory Service.

For more information contact:
Home and Community Services (07) 4885 7560.
Mobile Allied Health Team (07) 4885 7575.

BreastScreen Queensland

Located in Wellington Street, Mackay - BreastScreen Queensland is a population-based, public health program that offers FREE breast cancer screening and follow-up assessment services for women aged 50 to 74 years.   This is the age group where research shows screening to be most beneficial, but all women from age 40 years are welcome to attend for screening.

BreastScreen Queensland, Mackay also provides a mobile service and visits 13 sites throughout the Mackay Health Service on a regular basis.  The mobile service visits the following sites:

Calen Clermont
Dysart Glenden
Middlemount Mirani
Moranbah Nebo
Seaforth Tieri
Sarina Cannonvale
Proserpine

For more information about BreastScreen Queensland, Mackay log onto their website at www.breastscreen.qld.gov.au or contact BreastScreen Mackay on (07) 4968 3813 or 13 20 50.

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Child Youth and Family Health Service

Based at the Mackay Community Health Centre, the Child Youth and Family Health Service is a multidisciplinary team that supports families with children from 0-18 years of age. The service is available free of charge, however costs will apply to those ineligible for Medicare read more...
  

Onsite Services

Offsite Services

School Base Youth Health Nurses

To support and enhance the capacity of state schools with secondary students to develop structures and environments that promote the health and wellbeing of young people and to provide secondary school aged young people with access to a limited primary health care service within the school.
                                 

Child Development Services

Paediatric Medical 

Contact: Mackay Community Health on (07) 4968 3863 for more information
Located: 11-14 Nelson St, Mackay  Qld  4740.

Sexual Health and Sexual Assault Service

The Mackay Sexual Health and Sexual Assault Service is a free and strictly confidential service that is committed to providing supportive, non-judgmental,
quality clinical and counselling services.  This service covers the Mackay Hospital and Health Service geographical area read more...

Services

Sexual Health Service

Sexual Assault Services
     
Sexual assault services are available to women and men 15 years and over who have been raped, sexually assaulted or who are survivors of childhood sexual abuse.

Charges/costs
All services are free and confidential.

Contact: Mackay Community Health on (07) 4968 3919 for more information
Located: 11-14 Nelson St, Mackay.

Mobile Women's Health Service

The Mackay Mobile Women’s Health Service (MWHS) provides Women’s Health Services to rural and remote locations in the Mackay Hospital Health Service. The service aims to promote, maintain and improve the health and well-being of women in rural, remote and isolated parts of Queensland, particularly those who are geographically, socially or culturally disadvantaged read more...

This service is provided by the Mobile Women’s Health Nurse a Clinical Nurse Consultant who operates as a sole health service provider with support through the Mackay Hospital & Health Service.
    
Mobile Women's Health Service provides the following services on women’s health issues to both individuals and group:

Service


Current locations serviced are:

Charges/costs
 
All services are free and confidential.

Contact: Mobile Women’s Health Nurse (located at Mackay Base Hospital) on (07) 4885 7976 for more information.
 

Community Based Rehabilitation Services

The Community Based Rehabilitation Service is a team based in the community which works with eligible clients to reach identified goals via free centre-based and / or home therapy programs.  The therapy team includes Occupational Therapists, Physiotherapists, a Speech Pathologist and a part-time Medical Officer.

To be seen by the Community Based Rehabilitation Team, people must:

To service clients outside the Mackay area, the Community Based Rehabilitation Team is utilising videoconferencing to monitor and assess client needs and progress.

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Community Mental Health

The main aim of Mackay Community Mental Health is to provide support for people with mental health disorders in the community and maintain their independence.  Some of these mental health disorders include:

 

 Psychotic disorders  Schizophrenia
 Bipolar affective disorder  Depression
 Anxiety disorders  Eating disorders

Services are provided via home visits or from the facility located at 12 – 14 Nelson Street, Mackay.  Additionally many services are outreached into the region’s other community health centre’s for ease of access.  For more information contact (07) 4885 5711.

Medical

Medical Services incorporates Oncology, Renal, Rehabilitation Services and Coronary Care Unit.  Patients are referred to the unit by specialists from within the hospital or from other hospitals within the Mackay Health Service.

The medical and nursing staff at the Oncology Department of the Mackay Base Hospital, provide dedicated care to cancer patients throughout their treatment, deliver chemotherapy and related supportive therapy in a safe and caring environment.  In addition to providing medical and nursing care, Nurse Educators provide comprehensive education to cancer sufferer’s friends and family in recognition of the importance of family support.

The Palliative Care service recognises the rights of those suffering a terminal illness to live out the remainder of their life with comfort and dignity.  The service provides counselling and support for patients, relatives and staff dealing with the complex issues raised by death and dying.

For more information on Cancer Services or Palliative Care please contact the Mackay Base Hospital on (07) 4885 6000.

Oral Health

Mackay Integrated Oral Health Service (MIOHS) is responsible for the delivery of Oral Health and Dental Service’s to the Mackay Hospital and Health Service.

Fixed Adult Dental Clinics are located at the Mackay Base Hospital, Proserpine Hospital and Bowen Hospital.  Clinics are also located at Clermont, Collinsville and Sarina with scheduled visits each year.

To be eligible to receive treatment at Queensland Government Dental Clinic’s patients must hold one of the following –

Allocated Emergency Appointments are available at Mackay, Proserpine and Bowen Clinics for patients experiencing pain.  Patients requiring emergency treatment are required to telephone at 8am Monday to Friday.

Adult Clinic contact numbers –

The MIOHS School Dental Service offers treatment to children aged from four years of age through to the completion of Year 10.

Fixed School Clinics are located on site at Victoria Park and North Mackay Primary School’s with Dental Vans servicing other Mackay, Proserpine/Whitsunday and Bowen district schools. 

School Dental Clinic contact numbers –

If you wish to contact the Dental Van within your school district please telephone one of the fixed clinics or the Mackay Dental Clinic on 4885 6444.

Child Dental Benefit Scheme (CDBS) eligible patient’s aged 2-17 are also able to access our service. 

For more information on the regions Oral Health Services please telephone 4885 6444 or email MKY_Dental@health.qld.gov.au

Specialist Outpatient Department SOPD

The specialist outpatients Department  - provides specialist clinics for patients within the Mackay Hospital and Health Service. Services are offered to communities south to St Lawrence, west to Moranbah, Clermont, Glenden, Dysart, Middlemount, Tieri and Capella and north to the Whitsunday. Some patients access the services from other areas if services are not available within their district.

 
Inpatients are not seen in the Specialist Outpatient Department, except for day oncology patients. 

Some of these clinics are provided by visiting Medical Officers from other facilities across the state.  Examples of these services include haematology, radiation oncology, vascular surgery, cardio-thoracic surgery, neurology and neurosurgery and hepatology.
  

Applications for Patient Travel Assistance funding must be approved prior to patient’s travelling to their appointment.    
  

Clinics within the facility

Allied Health Clinic Liver - Nurse and Psychologist led Clinic
Anaesthetics Medical Oncology
Breast Care Nurse Clinic Nephrology
Cardiology Neurology
Cardiac Titration Clinic Neurosurgical
Cardiothoracic Surgical Ophthalmology
Cystic Fibrosis Orthopaedic - including trauma and post operative
Diabetes Clinic and Diabetes Nurse Clinic Pain Clinic - Townsville Outreach Clinic
Endocrinology Preadmission Clinics
General Medical Radiation Oncology
General Surgical Respiratory
Genetic Urology
Haematology Vascular Surgical
Hepatology Wound Clinic - Mackay Base Hospital Referral only
Infectious Disease
Liver Clinic - Hepatitis B and C


For more information about Specialist Outpatient Department Services, please contact the department on (07) 4885 5000.

Surgical

As the major centre in the region for surgery cases, the Mackay Base Hospital provides specialist care in general surgery and in many other surgical specialities including Intensive Care Unit. The surgical specialities include: Urology, maxillio-facial surgery, gynaecology and orthopaedic surgery as well as all aspects of general surgery.

The Mackay Base Hospital features 7 fully equipped operating theatres.

Patients are referred to the unit via specialist clinics or from consultant surgeons’ rooms. There is no direct referral to the unit.

For more information about surgical services please contact the Mackay Base Hospital on (07) 4885 6000.

Day Surgery

The Day Surgery Unit at the Mackay Base Hospital is a multi-focus unit and caters for a range of patients and procedures only requiring a short admission such as many laparoscopic procedures, some forms of ophthalmology procedures and dental surgery.

Patients are referred to the unit via specialist clinics or from consultant surgeons’ rooms. There is no direct referral to the unit.

Women's Health Unit

The Women’s Health Unit comprises Maternity and specialist Obstetric and Gynaecology services. Over 1400 babies are born annually. We provide holistic women centred Midwifery and Gynaecological care, utilizing a partnership model of care to achieve positive outcomes read more...

The partnership enhances, promotes and recognises the normal process of childbirth whilst being flexible and responsive to change and values the women’s right to make informed decisions regarding their healthcare. 

We are a Baby Friendly Accredited Hospital and our service also aims to promote and maintain the health of women across the continuum.

Services

Maternity

Birth Centre

Special Care Nursery

Gynaecology

 

For more information, please contact the Mackay Base Hospital on (07) 4885 6000.

Child and Adolescent Unit

The Child and Adolescent Unit provide inpatient, outpatient and outreach care for children and adolescents aged from maternity discharge to 18 years of age at Mackay Base Hospital.The Health Service covers Mackay, Sarina, Hinterland, Collinsville, Bowen and Proserpine. Our tertiary referral centres are The Townsville Hospital and The Royal Children’s Hospital, Brisbane.


Services:
   
Inpatient Facilities

Our 11 bed unit provides care to children with varying conditions ranging from respiratory, surgical, oncology, chronic illnesses, and mental health. The ward is a secure area and parents have open access, visiting all day until 8pm and parents are welcome to sleep overnight at their children’s bedside.  A sofa-bed or mattress is placed at their child’s bedside and parents have access to shower and toilet facilities as well as a communal lounge area. Children’s Health Care is provided by a Multidisciplinary Health Team.
 

Outpatient Services

We take admissions from the emergency department; children’s clinics; paediatricians and intra hospital transfers.  For more information, please contact the Mackay Base Hospital on (07) 4885 6000.

 

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Last Updated: 04 November 2014
Last Reviewed: 04 November 2015