Cross Cultural Learning and Development
Strategy Implementation
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| Orientation | People and Culture Plan funding |
| Training courses and calendar |
| Orientation |
In December 2009 Cultural Diversity was endorsed as a mandatory item in all 'face-to-face' Orientation Programs as part of the implementation of the Queensland Health Cross Cultural Learning and Development strategy. Implementation will be rolled out across the state in phases commencing in January 2010.
It is a requirement that all new recruits to the workforce must attend orientation on cultural diversity.
The Cultural Diversity in Health Care Orientation package introduces staff to:
- Queensland Health's expectations on cultural competency
- the impact of culture on health care
- relevant multicultural policies
- staff/workforce responsibilities and expectations
- information on the available multicultural resources to assist staff in their daily work practices.
| Training courses and calendar |
In line with the Queensland Health Cross Cultural Learning and Development Strategy 2009-2012, cross cultural training is available to all Queensland Health staff to develop their capacity to work with culturally diverse patients/consumers and workforce.
The following training packages are currently available:
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Customer Service in a Diverse Society (formerly Safe Services Diverse Communities)
Workshop to support frontline staff (administration and reception) in their daily interactions with consumers from diverse cultural and linguistic backgrounds (CALD).
Course outline
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Managing a Diverse Workplace
This workshop is suited to managers and leaders and provides participants with insights, knowledge and strategies to proactively manage the issues and challenges associated with leading a culturally diverse team.
Course outline
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Working in Diverse Teams
This workshop is for all Queensland Health staff and provides participants with insights, knowledge and strategies to proactively deal with issues and challenges associated with working in a culturally diverse team.
Course outline
For further information on training please contact Gail Hyslop on 07 3328 9877 or Jasmine Pivac 07 3328 9878 or email: multicultural@health.qld.gov.au
| People and Culture Plan funding |
Queensland Health Multicultural Services has received funding under the People and Culture Plan to undertake a project and implement strategies from the Cross Cultural Learning and Development Strategy.
A steering committee of key stakeholders has been established to provide advice and oversee the implementation process.
The project will be completed in June 2010 and will achieve the following:
- integration of the Cross Cultural Capabilities into five high volume/high impact face-to-face existing learning and development programs
- implementation of the Cross Cultural Capabilities into five existing e-learning training programs
- developed a community of practice with university nursing schools to integrate the Cross Cultural Capabilities into the curricula of Queensland Health's future workforce
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