Cross Cultural Learning and Development
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| What is Cross Cultural Learning and Development? |
Cross Cultural Learning and Development aims to equip staff with the required skills, knowledge and congruent behaviours to work effectively with people from diverse cultural and linguistic backgrounds.
To help achieve this aim, Queensland Health has developed a Cross Cultural Learning and Development Strategy which outlines the approach required to develop cultural competency among staff. Culturally competent staff is one of the eight required elements of a culturally competent organisation.
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| Cross Cultural Learning and Development Strategy 2009-2012 |
In 2008-09, Queensland Health Multicultural Services identified the need for a strategic approach to building the cultural competency of the Queensland Health workforce in view of the size of the workforce and competing training pressures. The strategy for building a culturally competent workforce through education and training in Queensland Health is based on:
- an analysis of the literature which shows that cross cultural training is an effective mechanism to improve patient outcomes and team functioning
- the existing Queensland Health Learning and Development framework and current learning and development opportunities
- stakeholder advice.
The Cross Cultural Learning and Development Strategy 2009-2012 was developed and endorsed in 2009.
The strategy comprises five priorities:
- conduct specific cross cultural training (face-to-face and e-learning)
- integrate cross cultural capabilities into existing relevant non-cross cultural training programs (face-to-face and e-learning) in collaboration with key stakeholders for those programs
- integrate cross cultural capabilities into departmental outsourced non-cross cultural training programs
- build the cultural competency of the future Queensland health workforce and
- ensure a quality approach to cross cultural training.
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| Cross Cultural Capabilities |
Queensland Health has identified five Cross Cultural Capabilities that staff need to be culturally competent. The five Cross Cultural Capabilities are identified as:
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Self-reflection
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Cultural Understanding
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Context
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Communication
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Collaboration.
The capabilities underpin and will form the basis of all cross cultural learning and development training in Queensland Health in relation to working with people from culturally and linguistically diverse backgrounds.
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