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New Service Arrangements
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| New service arrangements - impact on the community members |
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The Queensland Health Interpreter Service commenced in November 2007. Interpreting services in Queensland Health are based on:
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Each Queensland Health District has an Interpreter Services Coordinator who coordinates the requesting, booking and confirmation of interpreter services. These are the officers to contact if you have any concerns about interpreting services in your local Queensland Health service.
You may contact these officers directly or ask your support worker to contact them. If your support worker is making enquiries on your behalf, you will need to authorise them to do so. Contact Us – Health Service District Interpreter Coordinator
The District Interpreter Services Coordinators are supported by an Interpreter Quality Officer. There are three officers who each support a number of Districts - refer to Contact Us - Interpreter Quality Officers.
You may contact these officers directly or ask your support worker to contact them. If your support worker is making enquiries on your behalf, you will need to authorise them to do so.
| Interpreter service types - onsite, telephone, videoconference |
Interpreters may be booked for onsite (i.e. in person), telephone or video remote interpreting.
Queensland Health staff determine what type of interpreter they require by the nature of the health related appointment. Generally, onsite interpreters will be required for most health related appointments.
Telephone or video remote interpreters can be engaged for administrative communication, when a person presents without an appointment, for medical emergencies or when an onsite interpreter is not available (e.g. rural or remote areas).
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