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Queensland Health Reporting Concerns Portal

• Home
• Reporting Portal
  • Alleged Staff Misconduct, Unsafe or Criminal Acts
  • Concerns about the Performance of a Clinician
  • Complaint from a Public Member
  • Occupational Health & Safety Issues
  • Patient Harm or Near Miss
  • Staff Grievances
  • Workplace Harassement
• Key Documents
  • Making a Complaint
  • Policy & Procedure
  • Qld Ombudsman Perspective Newsletters
  • Non-Consumer Complaints Form (Online)
• Contact Us

Queensland Health Reporting Concerns: Key Documents

Policy and Procedures

• Directive 13/06 Complaints Management System
• Queensland Health Policy Complaints Management (Non-Consumer Complaints) V3, May 2009
• Queensland Health Standard - Requirements for Complaints Systems (Non-Consumer Complaints) V3, May 2009
• Queensland Health Standard - Self Audit of Complaints Systems (Non-Consumer Complaints) V3, May 2009
• Queensland Health Standard - Complaints Reporting (Non-Consumer Complaints) V4, September 2009
• Queensland Health 'Making a Complaint' Brochure
  

Resources

• Queensland Ombudsman - Effective Complaints Management Self Audit Checklist
• Queensland Ombudsman - Good Decision-Making Guide