Queensland Health Reporting Concerns Portal

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Queensland Health Reporting Concerns: Key Documents

Policy and Procedures



• Directive 13/06 Complaints Management System
• Queensland Health Policy Complaints Management (Non-Consumer Complaints) V3, May 2009
• Queensland Health Standard - Requirements for Complaints Systems (Non-Consumer Complaints) V3, May 2009
• Queensland Health Standard - Self Audit of Complaints Systems (Non-Consumer Complaints) V3, May 2009
• Queensland Health Standard - Complaints Reporting (Non-Consumer Complaints) V4, September 2009
  

Resources

• Queensland Ombudsman - Effective Complaints Management Self Audit Checklist
• Queensland Ombudsman - Good Decision-Making Guide