The Princess Alexandra Hospital has a range of services and facilities to help make your stay easier and more comfortable.
Are you of Aboriginal or Torres Strait Islander descent? All patients coming into Princess Alexandra Hospital must be asked this question on admission to the Hospital. This allows Queensland Health to tailor health programs and services to meet the specific needs of Aboriginal and Torres Strait Islander people.
The Aboriginal and Torres Strait Islander Hospital Liaison Officers are a cultural link between health professionals and Indigenous patients and their families. The service can help patients and their families find places to stay, speak to social workers as well as other support services.
The Aboriginal and Torres Strait Islander Liaison office is in Patient and Administrative Support Services, Ground Level, Building 1.
You can contact this service by phoning
between 8:30 am and 4:30 pm.
All wards accommodate both public and private patients. There are no wards designated private. Wards consist of single and shared rooms and are allocated on the basis of clinical need.
We try to separate inpatients by gender in two-bed and four-bed rooms. However, there may be times when demand for beds means that patients of both genders will be accommodated in the same room. If this happens, clinical staff will ensure that they do not cause embarrassment to patients in the room.
Alcohol is not permitted on the Hospital grounds or in the buildings unless prescribed by a Medical Officer.
Illicit drugs are not permitted on the Hospital grounds or in the buildings. Individuals suspected of possessing or dealing illicit drugs will be referred to the Police.
A multicard automatic teller machine is available in the Main Foyer, Ground Level, Building 1.
Princess Alexandra Hospital has a 24-hour pastoral, spiritual and religious ministry for patients their families and staff, according to beliefs and needs.
The Worship Centre near the Main Foyer, Ground Level, Building 1 is open 24-hours a day.
The religious services timetable is available on the Chaplains TV Channel (20).
| Tuesday | 12.00pm | Catholic Service |
| Thursday | 12.00pm | Anglican Service |
| Sunday | 8.30am | Catholic Service |
| Sunday | 10.15am | Combined Service |
Pastoral carers are available by contacting the hospital switchboard on 9 (for callers within the hospital) or (07) 3240 2111 (for callers outside the hospital).
Click here for information about the Hospital intepreter service.
Public phones are located on most levels of Buildings 1, 7, 15, and 17. "Phonecards" for use in public telephones are available from the newsagent, Ground Level, Building 1.
Please ensure mobile phones are switched off in ward areas as they can cause electrical medical equipment to malfunction.
Patients can have mail delivered daily, between Monday and Friday.
Mail should be addressed:
Patient – “insert name”
“insert ward number”
Princess Alexandra Hospital
Ipswich Road
Woolloongabba Q 4102
Alternatively, e-mail Marketing&Communications@health.qld.gov.au with the subject line "Message for Patient - insert name and ward number", and a hard copy version of your e-mail will be delivered to the patient in the ward. Please ensure you include the patient's name and ward number for same-day delivery.
Safety and Security Officers are on mobile patrol to ensure that the safety of patients, visitors, and staff is maintained. Safety and Security Officers will attend all emergency calls for assistance and can be contacted via the Hospital Switchboard 07 3240 2111 (or Ext 9 from inside the Hospital).
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The Queensland Cabinet banned smoking in all Government buildings, offices, and vehicles effective from 1 July 1989. In March 2003, the State Government revised the legislation and issued the State Government Smoking Policy.
The Smoking Policy will be strictly enforced at the Princess Alexandra Hospital to provide a smoke free hospital and workplace for all employees, clients, and visitors.
Smoking is not permitted inside any of the buildings at Princess Alexandra Hospital.
Smoking is not permitted near any entrance to any of the buildings at Princess Alexandra Hospital.
Smoking is restricted to designated areas only. Please ask staff where the closest smoking area is.
Link to the Princess Alexandra Smoking Policy for patients brochure (PDF*, 246 kB) (includes a map with designated smoking areas labelled).
All Hospital staff members and students wear an Identification Badge. Badges feature the staff member's photo, name and position, and name of the employer. In the case of students, badges indicate the name of the university. You have a right to see the identification badge of any staff member attending to you.
Ambulance transport can be arranged for patients being discharged if there are medical reasons that they cannot travel any other way. An authority for transport must be signed by your doctor. Ambulance transport waiting time depends on the number of emergencies Queensland Ambulance Service (QAS) is responding to. Inquires about membership of QAS should be made to the Service Headquarters.
There is limited parking in the Hospital grounds only for disabled drivers with appointments.
There is public parking at commercial rates at the multi-storey carpark on Ipswich Road opposite the Hospital. Entry to this carpark is via Wolseley Street.
Patients may be driven to the Hospital or met on discharge from the Hospital at the entrance to Building 1. This is for pick up/set down only. There is no long term parking in the grounds.
Ipswich Road is a major bus route with frequent bus transport during the day. The bus stops are outside the Hospital in Ipswich Road and in Cornwall Street.
The closest Railway Station is Dutton Park. For public transport information, ask the Main Reception Counter or call the TransInfo Hotline on Phone 131230 or TTY 3369 3377.
The TransInfo Hotline also provides an interpreter service. Please phone 131230 and TransInfo will arrange the three-way conference call with the Department of Immigration and Multicultural Affairs.
Queensland’s Patients’ Travel Subsidy Scheme gives financial help to patients who need specialist medical and dental services not offered within their local area.
The scheme can provide a subsidy for eligible patients towards the cost of travel and accommodation for patients, and in some cases, their escorts. For more information, ask staff for a brochure or contact the Travel Services Office in Patient and Administrative Support Services, Ground Level, Building 1. The Travel Office can be contacted during working hours (8.30am – 4.30pm) Monday to Friday, on the following numbers:
A Social Worker may also organise travel and accommodation for eligible patients.
The Transport Guide has been compiled by the Transport Access Project auspiced by St John Ambulance and the Transport Options Project (TOPS) auspiced by QCOSS to assist you to access transport information.
If you would like a hard copy version of the guide contact St John's by phone or email and they will let you know where you can get a copy.
For further information contact St John Transport Access - 225 St Paul's Terrace Fortitude Valley Qld 4006, Phone 07 3253 0532, Fax 07 3253 0599 or email trans@stjohnqld.asn.au
St John's Transport Access Project Web Page
St John's Transport Options and Access Guide (PDF, 491 kB)
Phones with free call link to Taxi services are on the purple wall in the Main Foyer, Ground Level, Building 1.
The Transit and Discharge Lounge, near the Main Foyer, Ground Level, Building 1, is a comfortable waiting area for patients and carers who are waiting for relatives, friends, transport or medication.
It has an Ambulance Waiting Area for patients waiting for transport by ambulance on discharge.
Transit and Discharge Lounge staff can also arrange Queensland Ambulance Service transport for eligible patients with outpatient appointments. (See ambulance information, on this page.)
You must give your written consent before any surgery or a procedure is performed.
Your doctor will discuss the options and expected outcomes of the proposed treatment before any major procedure, operation or anaesthetic.
In the case of minors, consent by parents, guardians or nominated next-of-kin is needed.
It is possible for relatives/friends to go with the patient to the Operating Theatres. Exceptions may be made if:
For your safety the Perioperative Service, which includes the Surgical Care Unit, Operating Theatres, and Post Anaesthetic Care Unit, is a restricted area.
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Visiting hours are as follows:
Weekdays: 12:00am - 2:00pm and 4:00pm - 8:00pm
Weekends: 12:30pm - 8:00pm
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© The State of Queensland (Queensland Health) 2008.
