Frequently Asked Questions

We are currently compiling a list of topical questions that will assist you in your online learning. If you do not find the answer you are looking for, please email us.

  1. Can I use Internet Explorer to access the courses?
  2. How do I start a course?
  3. Do the courses cost me anything?
  4. What is an enrolment key?
  5. How do I get an enrolment key?
  6. I am experiencing problems accessing my courses - what is wrong?
  7. Will my profile give me access to other iLearn courses, outside of PaRROT?
  8. Can I access the courses from home?
  9. The presentation will not run, what's wrong?
  10. I have completed part of my course and it is not allowing me to proceed to the next part.
  11. Can I save a partly viewed presentation and resume later?

 

  1. Can I use Internet Explorer to access the courses?
    No. The courses do not run on Internet Explorer. You need to run Mozilla Firefox to access the course modules. Mozilla Firefox may already be on your computer. Click the image on your desktop to check.  If it is not installed  you may need to log a job with information division to install.
    View via Firefox
  2. How do I start my course(s)?
    You need to have an iLearn account first. Once you have an iLearn account, you will need to create your PaRROT profile. Once you have completed the questions, saved and submitted your answers you will be issued with your enrolment key. Ensure you save this key somewhere safe as it is required for all PaRROT courses.
  3. Do the courses cost me anything?
    All PaRROT courses are free.
  4. What is an enrolment key?
    Your enrolment key can found on your PaRROT profile page.
  5. How do I get an enrolment key?
    You will need to complete the PaRROT profile, and save and submit it. On submission you will be issued with an enrolment key.
  6. I am experiencing problems accessing my courses - what is wrong?
    You may be using Internet Explorer which does not work. You need to login via Firefox.
    If you still experience problems, please contact us.
  7. Will my profile give me access to other iLearn courses, outside of PaRROT?
    Once you have an iLearn account, you are able to access all courses on iLearn. Your enrolment key is only required for PaRROT courses.
  8. Can I access the courses from home?
    Yes. The courses are available on the Internet so are available on any computer.
  9. The presentation will not run, what's wrong?
    Ensure you are accessing the site using Mozilla Firefox.
  10. If I do not complete a module in one sitting, am I able to save and return to it later
    Every time you complete a step on the course, you must refresh the main browser window so that a 'tick' appears beside the section completed.

    refresh the browser after completing module

    The refresh button is located to the right of the URL (address) bar - a 'curled' green arrow.
  11. If I do not complete a module in one sitting, am I able to save and return to it later?
    1. PaRROT modules have been developed to access in small chunk sized bites.  You are able to commence a module, leave and return to it later. There are however two exceptions to this:

      1. The module presentations will need to be viewed in one sitting.  If you do not view the full presentation, you will need to start it again (these are only between 5 and 10 minutes long).
      2. The session quiz will also need to be completed in one sitting. Your quiz will not be saved if you leave it before completing it.

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Last updated: 3 February 2014