Clinical Incident management is an essential component of a quality patient care system. An "clinical incident" is any event or circumstance which has actually, or could potentially, lead to unintended and/or unnecessary mental or physical harm to a patient of Queensland Health. Clinical incidents include adverse events (harm caused) and near misses (no harm caused).
The Queensland Health Incident Management Policy (July 2008) applies to all Queensland Health employees (permanent and casual), its agents, Visiting Medical Officers and other partners in care, contractors, consultants and volunteers and all Queensland Health incidents, clinical or non-clinical.
Clinical Incidents must be managed according to the Clinical Incident Management Implementation Standard (CIMIS). The goal of the Clinical Incident Management Implementation Standard is to prevent patient harm.
The Clinical Incident Management Implementation Standard provides staff with a comprehensive "how to?" guide that not only outlines responsibilities for all levels of staff in relation to clinical incidents, but also the necessary tools and processes to enable this to be achieved. The Clinical Incident Implementation Standard:
• Defines what incident types are considered within the scope of the Standard and how they should be managed;
• Describes when and how a Root Cause Analysis (RCA) is conducted for a reportable event;
• Defines alleged Blameworthy Acts and includes guidance on when not to conduct or cease a Root Cause Analysis;
• Provides clear rationale and defined processes that enable Queensland Health to learn from adverse events and near misses and take corrective actions to improve safety for all patients.
Learn more about what Patient Safety Centre is doing about Clinical Incident Management
Root Cause Analysis RCA Forms & Resources HEAPS
Clinical Incident Management Information System (PRIME) References & Links Contact Us
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