Human Error and Patient Safety (HEAPS) Training Course

Aim

The HEAPS Faculty/Advisory group consists of HEAPS content experts and 'champions' committed to improving patient safety.  Their role is to advice on the development and maintenance of the Quality Improvement Framework for HEAPS training courses. 

HEAPS methodology assists staff at all levels to:

• Understand error chains and analyse systems of work rather than just blame the individual.
• Realise the critical importance of communication and teamwork to patient safety.
• Acknowledge that human error is inevitable and even the best staff can be involved in some of the worst outcomes.
• Identify the need to discuss adverse events openly and learn from them.
• Begin to move away from the 'blame culture' and access the means to do this.

The aim is to learn from errors, reduce preventable harm and develop a more reliable and safe system of health care.

This workshop is funded by the Patient Safety Centre and is offered without charge to Queensland Health staff.

Parking and travel expenses will be the responsibility of the attendee.

Contact your local Patient Safety Officer (PSO ) for inquires and enrolments in HEAPS courses held at Health Service District locations   Click here to find your local PSO.

For Courses run by the Patient Safety Centre contact the Education/Training Service Coordinator on phone 07 3636 9709 or email PSC-Education@health.qld.gov.au. You can also submit this registration form.