Patient Safety Centre

HEAPS Train the Presenter Refresher - 1 Day Workshop

Aim		The objective of this course is to update presenters skills to deliver training in Human Error and Patient Safety (HEAPS) courses which have been developed to introduce healthcare workers and managers to the practical management of human error in the workplace. The fundamental principles of HEAPS is to change the culture of health care workers from one of 'blame and shame' to one of pro-active and constructive analysis of the broader 'systems' issues.
Prerequisite		Attendance at a HEAPS 2 day Train the Presenter Workshop
Course Contact		For inquiries and enrolment please contact Patient Safety Centre on 3636 9709 or PSC-Education@health.qld.gov.au
Advisory Group		The HEAPS Faculty/Advisory group consists of HEAPS content experts and 'champions' committed to improving patient safety. Their role is to advice on the development and maintenance of the Quality Improvement Framework for HEAPS training courses.
Description		HEAPS methodology assists staff at all levels to: Understand error chains and analyse systems of work rather than just blame the individual. Realise the critical importance of communication and teamwork to patient safety. Acknowledge that human error is inevitable and even the best staff can be involved in some of the worst outcomes. Identify the need to discuss adverse events openly and learn from them. Begin to move away from the 'blame culture' and access the means to do this.
Objective		The aim is to learn from errors, reduce preventable harm and develop a more reliable and safe system of health care.
Suitable For		Staff who are currently presenting at the 2 day or 4 hour HEAPS workshops and need to update your skills; it is recommended that you attend these courses at least every two years.
Course Length		1 day Workshop
Course Fees		This workshop is funded by the Patient Safety Centre and is offered without charge to Queensland Health staff provided they meet the suitable selection criteria for attendance.
Registration Links		Workshops are run by the Patient Safety Centre; contact the Education/Training Service Coordinator on phone 07 3636 9709 or email PSC-Education@health.qld.gov.au or submit this registration form

Last Updated: 28 October 2009
Last Reviewed: 28 January 2010