Link to Queensland Government (www.qld.gov.au)
 
Queensland Health
Patient Safety Centre

HEAPS Train the Presenter - 2 Day Workshop

Aim

The objective of this course is to prepare presenters to deliver training in Human Error and Patient Safety (HEAPS) courses which have been developed to introduce healthcare workers and managers to the practical management of human error in the workplace. The fundamental principles of HEAPS is to change the culture of health care workers from one of 'blame and shame' to one of pro-active and constructive analysis of the broader 'systems' issues.
Prerequisite Attendance at a HEAPS 2 day or 4 hour workshop
Course Contact    For inquiries and enrolment please contact Patient Safety Centre on 3636 9709 or PSC-Education@health.qld.gov.au 
Advisory Group 

The HEAPS Faculty/Advisory group consists of HEAPS content experts and 'champions' committed to improving patient safety.  Their role is to advice on the development and maintenance of the Quality Improvement Framework for HEAPS training courses. 
Description 

HEAPS methodology assists staff at all levels to:

  • Understand error chains and analyse systems of work rather than just blame the individual.
  • Realise the critical importance of communication and teamwork to patient safety.
  • Acknowledge that human error is inevitable and even the best staff can be involved in some of the worst outcomes.
  • Identify the need to discuss adverse events openly and learn from them.
  • Begin to move away from the 'blame culture' and access the means to do this.
Objective

The aim is to learn from errors, reduce preventable harm and develop a more reliable and safe system of health care.
Suitable For Patient Safety Officers, Nurse Educators and other health care professionals who conduct training in patient safety.
Course Length  2 day Workshop
Course Fees

This workshop is funded by the Patient Safety Centre and is offered without charge to Queensland Health staff provided they meet the suitable selection criteria for attendance.
Registration Links   

Workshops are run by the Patient Safety Centre; contact the Education/Training Service Coordinator on phone 07 3636 9709 or email PSC-Education@health.qld.gov.au or submit this registration form.


Last Updated: 28 October 2009
Last Reviewed: 28 January 2010