Sometimes, for many reasons, things don’t go as planned. If this happens, you have a right to complain and have your complaint heard and acted on.
A complaint can be made in person, over the telephone, or in writing.
Anybody can make a complaint about any service offered by Queensland Health. In some circumstances a relative, carer or friend of a consumer may make a complaint. A compliant can also be made by a consumer group or advocate.
Children can also make complaints if they are assessed by the health service as having a sufficient level of maturity and understanding. If the child is considered to lack the capacity to make a complaint a parent or legal guardian can make the complaint on the child's behalf.