The Healthcare Experience Measurement Team’s (HEMT’s) primary task is to gather data representing the patient’s perspective at all levels of their journey through the healthcare system – from initial presentation, during ongoing care until discharge from Queensland Health services.
HEMT’s expert support incorporates national and international perspectives, applying these to assist local service teams to measure the patient experience for the purpose of improving patient centeredness. HEMT’s knowledge of survey design, data collection, collation and analysis is valuable in assisting facilities to improve their patient outcomes. This approach serves both the goal of achieving state-wide benchmarking and achieving local service improvements, through the provision of information and data analysis.
Currently the Healthcare Experience Measurement Team provides support to Queensland Health facilities to measure the healthcare experience of their patients via three methods: Patient Experience Surveys, The Patient Experience Tracker and Patient Stories.