Health Services Support Agency (HSSA)

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Clinical and Statewide Services: Paying Your Bill

Patient Accounts: Two Easy Payment Options

Option 1: Pay First		Option 2: Claim First
Make payment directly to CaSS Pathology Queensland using any of the payment methods shown below, then take your receipted invoice to a Medicare office to claim your rebate. If these services were provided whilst you were in hospital, a portion of the fee is claimable from Medicare, and the balance may be claimable from your private health insurer.		Detach the 'Payment Advice' from your account and send the top portion of the invoice to Medicare with your completed Medicare form. Medicare will send you a cheque which you can then forward to CaSS Pathology Queensland together with the Payment Advice, the bottom half of the Medicare statement of benefit and any additional amount due.

Patient Accounts: Payment Methods

Was your account from Northside Pathology? If it was:

• Within Queensland, call 1800 309 302 (free call from any fixed line phone anywhere in Queensland)
• From interstate, call (07) 3089 5362
• From outside Australia, call +61 7 3089 5362

If you've received an account for pathology tests, and the account was not from Northside Pathology, you may pay your account by:

Telephone		Fax
Our account enquiry office is open from 8 am - 5 pm (Australian Eastern Standard Time ) Monday to Friday, except public holidays. Within Queensland, call 1800 309 302  (free call from any fixed line phone anywhere in Queensland) From interstate, call (07) 3089 5365 From outside Australia, call +61 7 3089 5365 Please have the account number/s (located on the top right of the account) and credit card details handy before dialling. Phone payments can be made using Amex, Visa, Mastercard or Bankcard.		Within Australia, send to (07) 3089 5465  Outside Australia, send to +61 7 3089 5465 Fax payments can be made using Amex, Visa, Mastercard or Bankcard.
Mail
Have you claimed from Medicare first?
No, I haven't claimed first Detach the 'Payment Advice' on the bottom of your account and with your personal cheque, money order or credit card details, and post to: Pathology Queensland Patient Accounts Locked Bag 2 Mansfield BC Queensland 4122 Australia		Yes, I've claimed first Please forward the bottom half of your Medicare statement of benefit together with the “Payment Advice” section of the account and Medicare cheque/s to: Pathology Queensland Patient Accounts Locked Bag 2 Mansfield BC Queensland 4122 Australia

Patient Accounts: Telephone Enquiries

Our account enquiry office is open from 8 am - 5 pm (Australian Eastern Standard Time) Monday to Friday, except public holidays. Please quote your invoice number/s in all enquiries.

Telephone

• Within Queensland, phone 1800 309 302 (free from any fixed line phone anywhere in Queensland)
• From interstate, call (07) 3089 5365 
• From outside Australia, phone +61 7 3089 5365 

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Commercial (Non-Patient) Accounts

Our account enquiry office is open from 9am to 4:30pm (Australian Eastern Standard Time) Monday to Friday, except public holidays. Please quote your invoice number/s in all enquiries.

Please make all payments payable to CaSS Pathology Queensland.

Postal		Phone		Fax
Queensland Health Clinical and Statewide Services Finance Unit Locked Bag 2 Mansfield BC Queensland 4122 Australia		(07) 3089 5375 (outside Australia phone +61 7 3089 5375)		(07) 3089 5465 (outside Australia phone +61 7 3089 5465)

Please note:

• Payments can be made through direct deposit (preferred), cheque and credit card. Please contact us for banking details and other information.
• Receipts are not issued, unless requested.