The satisfaction of our patients is a key component in
delivering quality health care. We need to find out
whether patients are satisfied with the care provided
so we can prioritise where any changes may be needed
and then develop plans to improve the quality of our
services.

As part of our ongoing commitment to improving health
services, Queensland Health will continue to undertake
random surveys of our patients. The aim of the Queensland
Health survey process is to:
- inform and promote consumer involvement and choice in
their own health care
- help service providers to adhere to pre-determined standards
and principles of care provisions
- facilitate consumer consultation regarding adequacy of services
eg models of care available,
- identify gaps in service
- identify and develop service quality improvement activities
(including facilitation of cross organisational learning)
- promote openness and increase public accountability of service
providers.

This report presents the findings for the maternal patient satisfaction survey. Next year, a medical patient satisfaction survey is scheduled and for the 2008-2009
Public Hospital Performance report the findings from a surgical patient satisfaction survey will be presented.

For more information on the Queensland Health Patient Satisfaction Survey process, log onto the internet site http://www.health.qld.gov.au/quality/default.asp or email patientsatisfactionsurvey@health.qld.gov.au

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Last Updated: 18 February 2008
Last Reviewed: 18 February 2008

Queensland Health Quality and Safety Program

2006/07 Patient Satisfaction - Maternal Post-Birth Survey

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