Information on hardware and
software requirements for Remote Access client computers
The Remote Access service is designed to operate with
minimal client installation and configuration requirements. However there are
some files and settings that your computer requires to use Remote Access. Some
of these may already be available on your computer,
others may need to be installed from the Information CD.
Important Note
If you are using a Queensland Health workstation or notebook computer to
access the Remote Access service, you should contact the Service Desk (on 1800 198 175) before making any
changes to the computer.
With all computers, before installing new files or applications, you should always back up critical files and check that you have sufficient hard drive space for the installation.
For reasonable operation of your Remote Access service, the following
computer hardware and operating system
specifications are recommended as the minimum.
A PC or laptop computer running
Windows 95/98, NT/2000(SP2),
or XP.
Dial-up or cable modem
(Minimum of 28.8k; 56.6k recommended for dial-up connections)).
Minimum of 32Mb RAM (128MB+
considered preferable).
Pentium 200Mhz or greater (or
equivalent).
CD ROM Drive.
Hard drive with reasonable
amount of free space. (50-100Mb is recommended). (Required to allow for
multiple application browser windows and swap space.)
Client-side software and ancillary files that need to be installed on your computer.
Internet Connection
Remote Access
customers, (not connecting through the Queensland Health WAN), need to be able
to connect to the Internet. It is recommended that this is through your own
Internet Service Provider (ISP) with either a broadband or dial-up modem
connection. If you are using your own
Internet Service Provider (ISP) or the Telstra DialIP service, the client machine requires a
cable modem or dial-up-networking connection to be
configured and functional.
Browser
A web browser able to use 128 bit SSL encryption. (Recommended is
Internet Explorer 5.5 or later.)
To check your version of Internet Explorer
Open Internet Explorer.
From The Help menu, select About Internet Explorer.
The version number is shown.
If your version is earlier than 5.5, you should
access the Remote Access Information CD and update to the recommended version for
your operating system.
Alternatively, you can
access the Microsoft Update site. (Note: Requires Internet access.)
CitrixICAClient
To access applications on a Citrix server, the Citrix client, (ICA
client plug-in version 6.30.1050
(SSL 128bit) is required. This is provided on the Information CD.
Note: If you connect to the Remote Access service from a
computer that has not had the ICA client installed, a message displays on
your Application Access page and a link is provided to download and install
the plug-in.
Acrobat Reader
To read and print PDF forms and documents, Acrobat
Reader (version 4 or later) is required. Version 5 of Acrobat Reader is
provided on the Information CD.
When you are accepted as Remote Access customer, you are sent an Information CD with the following files and information:
Citrix ICA Client.
Microsoft Internet Explorer 5.5.
Adobe Acrobat Reader (version 5)
Instructions on how to
install required files.
The
Connecting to Remote Access Quick Reference guide, (printable PDF format).
A link to the Remote Access
intranet (this web) accessible through the
Queensland Health Intranet (QHEPS).
A selection of web-based files containing
customer
information and self help troubleshooting.
To install the latest version of the Citrix ICA
Client, click here. The File Download window opens. Select the Open button and follow
the Wizard prompts.
To install or update Microsoft Internet Explorer,
click here to access the Microsoft Update site. Note: This option requires Internet access. If you are connected via the Queensland Health WAN and do not have Internet access,
it is recommended that you use the upgrade option included on the Remote Access Information CD.
To view or print the Connecting to Remote Access Quick Reference
guide,
click here.
Installing from the Information CD
Place the Information CD in the
client computer.
Autorun should automatically
open the Installation window.
If not, use My Computer or Windows Explorer to
access the CD drive and double click on the index.html
file.
The Remote Access Information CD Welcome
page opens.
Select the relevant options to view information and copy required files to your computer.
For further information, select from the following options:
From the Remote Access Information CD Welcome page, select the
Standard Installation option.
The File Download window opens.
Select the Open button.
Follow the Wizard prompts.
Re-installing over previous installations
If The
full ICA client version 6.0 is installed on your machine,
you will not be able to install the upgrade client. Remove the full version
and then install the client. Note: Plugins and versions of the
ICA client other than version 6.0 do not need to be removed. You can
install over the previous installation.
To remove ICA client version 6.0
From Windows Control Panel, select Add/Remove
Programs.
Check the version number of your current ICA
file.
If it is the
full version
6.0, you need to remove it before
installing the new plug-in (version 6.30.1050 (SSL 128bit)).
Select the ICA file and click on the
Remove button.
You can then install the required ICA plug-in from the
Remote Access Information CD or Intranet. (See above for details)
Note: If you are using a Queensland Health SOE computer
to connect to the Remote Access service, it is possible that you will be
unable to access the Add/Remove Programs option. If this is the case, you will
need to contact the Service Desk (on 1800 198 175) for assistance.
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