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Appointment of HCL Representatives

To appoint HCL Representatives

This guideline describes the requirements for appointing HCL Representatives in a GP Practice or Pharmacy.

There are two roles associated with establishing a HealthCare Location and applying for HIC/HeSA Keys and Certificates.

Health Sector Entity Representative (HSE Rep)
Duly Authorised Officer (DAO)

A decision should be made within the Practice or Pharmacy about the most suitable people to act in the HCL roles.

The HSE Rep should be a senior person who can represent the Surgery or Pharmacy as a business unit. The HSE Rep may be the Titular Head of the Practice or Pharmacy.
The DAO is the person charged with handling day to day transactions on behalf of the Practice or Pharmacy. In larger businesses this person may be the Manager. In smaller businesses this role may be filled by a receptionist or other person that is involved in processing claims or other clerical duties. It is preferable if the DAO has reasonable computer skills.

There are specific responsibilities associated with each of the three roles. For detailed information, click here.

The following table provides examples of the types of people that may be involved in the roles according to the type of practice or pharmacy.

Role	Solo	Group	Large	Major
HSE Rep	Doctor/Owner of the Practice or Pharmacy	Owner of the Practice or Pharmacy	Head of Business Location	Head of Business Location
DAO	Receptionist or Pharmacy Employee	Practice/ Location Manager or Head of the Business Unit (if multiple)	Active user of the Clinical / Claims Function	Active user of the Clinical / Claims Function

Email address

It is essential that an email address is established for the GP Practice or Pharmacy. The email address forms part of the Certificate Policy (CP) details and is associated with the Practice or Pharmacy within the HIC Location Keys and Certificates.

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Secure Transfer

Appointment of HCL Representatives

To appoint HCL Representatives

Role

Solo

Group

Large

Major

HSE Rep

Doctor/Owner of the Practice or Pharmacy

Owner of the Practice or Pharmacy

Head of Business Location

Head of Business Location

DAO

Receptionist or Pharmacy Employee

Practice/ Location Manager or Head of the Business Unit (if multiple)

Active user of the Clinical / Claims Function

Active user of the Clinical / Claims Function

Email address

This page last updated: 16 August 2004 Review date: 01 February 2005 Document No.: SOD008-024

Receptionist or
Pharmacy Employee

This page last updated: 16 August 2004
Review date: 01 February 2005
Document No.: SOD008-024