Resignation / Transfer of HCL Representative

This guideline should be followed if a HCL Representative resigns or moves elsewhere in the organisation.

If a HCL Representative leaves the Practice or Pharmacy for which the HealthCare Site Certificates have been issued, they must inform Medicare Australia of the changes and send a letter, (on Practice / Pharmacy letterhead,) identifying the name of the new appointee.
If the DAO resigns, a new Agreement must be submitted to Medicare Australia, the current keys and certificates revoked and re-issued, and a new 100 point EOI check for the new DAO submitted.
If the HSE Rep resigns, only the Agreement needs to be resubmitted to Medicare Australia.
(Note: The keys and certificates do not need to be revoked in this instance because, as part of the Agreement, the HSE Rep submits a DAO Letter of Authorisation that authorises the DAO to continue in their duty.)

Secure Transfer