Hi, my name's Heather Roberts. I'm the Project Lead for the Innovation Fund project, Nurse Navigator Refugee Health at Darling Downs Health. Nurse Navigator Refugee Health position was looking at enablers and barriers into the current model of nursing care to improve equitable access to healthcare for the refugee community. The Innovation Fund provided Darling Downs Health with approximate $200,000 over a 12-month period to investigate barriers and enablers into access to healthcare for the refugee community. Some of the barriers we came across for the project was that of existing data systems were inadequate to capture the data required for the project and also scope creep outside influential factors like the Department of Immigration, GPs, interpreting services and settlement agencies. COVID highlighted not only the refugee community, but many other members of our community and their vulnerability into the barriers and enablers into access to health care. One of the unexpected outcomes of the project was as a result of COVID. It showed that many of our members in the community are vulnerable, and that could be the homeless, the unemployed, not only just refugees. People aren't squares, they're jigsaw pieces, and many people don't fit any particular puzzle. And with health, we have many siloed systems and many of those people fall through those cracks. The position of the Nurse Navigator Refugee also identified many other vulnerable community members during COVID. Many people had barriers accessing health care. People are jigsaw pieces, not squares. Many people don't fit a jigsaw, and that was absolutely highlighted during this project. The barriers and enablers to accessing health care with many of the systems siloed and people don't fit a particular silo, therefore they fall through the cracks. So this role identified many of those areas, and we can work on ways to improve access to health care, taking the "T" out of "Can't" that we can all access equitable healthcare with the assistance of thinking outside the box. This project has identified that round pegs do not fit square holes and our health system is incredibly siloed. Those from a vulnerable community often don't fit that silo. We need to think outside the box on how to improve equitable healthcare for all. As a result of the project, it has led to the position of the Clinical Nurse Consultant for vulnerable communities, including more than just refugee and migrants, but as including the whole of the community, taking the "T" out of "Can't" and that we can give equitable health care to all. Some of the significant outcomes of the project highlighted the need for a collaboration of many services to provide positive health outcomes for all. It also needs people to think outside the box of the normal system. And the Innovation Fund project has given us that opportunity to branch out as nurses to think outside that box. This project has highlighted the need for a collaborative approach into healthcare. Not one system can provide everything for everybody. It has also highlighted the need to think outside the box and be innovative, to be innovative in the way we think about health. Health is not just the sorto, it's where people live or don't live and it's their financial income and their social circumstances. Health is a big picture. The Innovation Fund has given us that opportunity to explore this further. Thank you very much for that, it's been a valuable lesson for all. I hope you found this presentation for the Nursing & Midwifery Showcase Series informative. Please take the time to check out other projects that highlight nursing and midwifery excellence in Queensland Health.