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Information for Patients

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    • Transition of Care is when a patient moves from one health care setting to another. For example, when you leave hospital and return home.
    • It is common for changes to be made to your medicines when you are in hospital.
    • It is important that you or your carer understand these changes. It is also important that your regular GP and pharmacy know about these changes.
  • Some hospitals are trying a new pharmacy service to improve the transfer of care from hospital to home.

  • The transition of care service is currently being tested and is only available to a small number of patients in the following Queensland Health sites:

    • Royal Brisbane and Women’s Hospital
    • Princess Alexandra Hospital
    • Townsville University Hospital
  • The hospital pharmacist will assess your medicines, medical conditions, and why you are in hospital. The hospital pharmacist may:

    • Talk to you about your medicines. They will discuss any changes, how to take your medicines and what side effects to look out for.
    • Give you a medicines list to take home.
    • Send a copy of the list to your regular GP and community pharmacist.
    • Contact you at home to check your medicines. This follow-up will occur within a week of you leaving the hospital.
  • Not all patients will need a follow-up. It may be suggested if you:

    • Take a lot of medicines
    • Have started new medicines
    • Have changes to your medicines
    • Have problems taking your medicines
    • Are worried about your medicines
  • The hospital pharmacist will:

    • Check you are coping with your medicines at home.
    • Help you sort out any problems or concerns with your medicine.
    • Answer your questions.
    • Contact your regular GP and pharmacy to hand over your care.
  • The follow-up will be done in your own home by a telehealth video call, or by telephone.

    The hospital pharmacist will book a day and time for your appointment and explain how to contact them.

    You will receive an email or SMS message to confirm your follow-up appointment. A reminder will also be sent to you before your appointment.

  • Before your appointment, please gather ALL your medicines and prescriptions near to your device or phone. This includes:

    • Medicines prescribed by a GP.
    • Medicines bought from a pharmacy, supermarket or the internet.
    • Any vitamins, minerals, herbal medicines or supplements.
    • Any puffers, patches, drops, sprays, injected medicines or creams.
    • Any medicine you keep in the fridge
  • The follow-up will last 20 to 30 minutes.

    • All appointments are private and secure.
    • They will not be recorded.
    • A handover document will be sent to your regular GP and pharmacy.
    • Having a regular GP and pharmacy is important for ongoing care. If you don’t, the hospital pharmacist will discuss your options.
    • You can still receive medicines information, a discharge medication list and the follow-up service.
    • You don’t have to take part in the follow-up service.
    • You will still receive advice and, if appropriate, a medicines list from the hospital pharmacist.
Last updated: 16 March 2022

Office of the Chief Allied Health Officer

Phone: +61 7 3328 9298

Additional information

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