Information for Patients
What is Transition of Care?
- Transition of Care is when a patient moves from one health care setting to another. For example, when you leave hospital and return home.
- It is common for changes to be made to your medicines when you are in hospital.
- It is important that you or your carer understand these changes. It is also important that your regular GP and pharmacy know about these changes.
What is the Transition of Care Pharmacy Project?
Some hospitals are trying a new pharmacy service to improve the transfer of care from hospital to home.
Which patients will be included in the project?
The transition of care service is currently being tested and is only available to a small number of patients in the following Queensland Health sites:
- Royal Brisbane and Women’s Hospital
- Princess Alexandra Hospital
- Townsville University Hospital
What services are provided?
The hospital pharmacist will assess your medicines, medical conditions, and why you are in hospital. The hospital pharmacist may:
- Talk to you about your medicines. They will discuss any changes, how to take your medicines and what side effects to look out for.
- Give you a medicines list to take home.
- Send a copy of the list to your regular GP and community pharmacist.
- Contact you at home to check your medicines. This follow-up will occur within a week of you leaving the hospital.
Who needs a follow-up?
Not all patients will need a follow-up. It may be suggested if you:
- Take a lot of medicines
- Have started new medicines
- Have changes to your medicines
- Have problems taking your medicines
- Are worried about your medicines
What are the benefits of a follow-up with the hospital pharmacist?
The hospital pharmacist will:
- Check you are coping with your medicines at home.
- Help you sort out any problems or concerns with your medicine.
- Answer your questions.
- Contact your regular GP and pharmacy to hand over your care.
How will I be followed up?
The follow-up will be done in your own home by a telehealth video call, or by telephone.
The hospital pharmacist will book a day and time for your appointment and explain how to contact them.
You will receive an email or SMS message to confirm your follow-up appointment. A reminder will also be sent to you before your appointment.
How do I get ready for my follow-up appointment?
Before your appointment, please gather ALL your medicines and prescriptions near to your device or phone. This includes:
- Medicines prescribed by a GP.
- Medicines bought from a pharmacy, supermarket or the internet.
- Any vitamins, minerals, herbal medicines or supplements.
- Any puffers, patches, drops, sprays, injected medicines or creams.
- Any medicine you keep in the fridge
How long will the appointment take?
The follow-up will last 20 to 30 minutes.
What about privacy and confidentiality?
- All appointments are private and secure.
- They will not be recorded.
- A handover document will be sent to your regular GP and pharmacy.
What happens if I don’t have a regular GP or pharmacy?
- Having a regular GP and pharmacy is important for ongoing care. If you don’t, the hospital pharmacist will discuss your options.
- You can still receive medicines information, a discharge medication list and the follow-up service.
What happens if I don’t want a follow-up appointment?
- You don’t have to take part in the follow-up service.
- You will still receive advice and, if appropriate, a medicines list from the hospital pharmacist.