Skip links and keyboard navigation

COVID-19 CHHHS Information

covid-page-heaer

Stay Safe from COVID-19 in Far North Queensland

Getting tested

Far North Queensland is expecting thousands of visitors over the coming months – drawn to our idyllic attractions, warmer weather and lack of coronavirus (COVID-19) cases.

Let’s keep it that way.

Symptoms

It is vital that anyone who has symptoms – no matter how mild - gets tested immediately. Getting tested will help us find any cases in the community as quickly as possible so we can respond to the pandemic.

Fever, Cough, Sore Throat, Funny Nose, Shortness of Breath, Fatigue, Loss of smell/or taste

Testing and Fever Clinics

Testing and Fever clinics are specialist clinics for people who have symptoms of novel coronavirus (COVID-19).

COVID-19 tests in Australia are FREE for tourists, visitors and residents.

These clinics help to keep people who may be contagious away from other areas of hospitals and health centres. This helps to reduce the potential spread of the virus and keeps the emergency department available for emergencies.

For testing and fever clinics in the Cairns area (Portsmith drive-through and Cairns Hospital clinic) phone the booking hotline on (07) 4226 4781. 

The hotline is currently experiencing high demand, and may not be able to make same day bookings. We ask for your patience when phoning the hotline.

Online bookings - Available in Cairns and Mossman

To book go to the COVID-19 Booking Services Portal.

If this is your first time booking online:

  • Select "Don't have an account? Sign up".
  • Complete the form.
  • A password will be sent to your email so you can log in.
  • From there you will be asked some questions and can choose a timeslot for your appointment.
  • If other people from your home need to be tested as well, you can make a group booking.

Patients unable to book online should call Cairns on 4226 4781 or Mossman on 0459 803 382 for an appointment.

Alternatively, contact your local General Practitioner (GP) for a referral.

Click below for a map of all Queensland clinic locations including the Atherton Tablelands, Mossman and Innisfail.

If you have any concerns phone your GP, phone 13 HEALTH (13 43 25 84) or present to your closest emergency department.

Fever and Testing Clinic

COVID-19 Check in (EVA)

COVID-19 Check in (EVA)

Visitors entering our hospital and health service facilities are asked to Check in and Out to assist with contact tracing should there be an outbreak of COVID-19.

You will be asked to sign in on entry by scanning a QR code via your phone camera or the free EVA check-in app.

  • Open the camera app on your phone and point it at the QR code. If your camera recognises the QR code you should be prompted to open 'evacheckin.com’ in your browser.
  • You can also download the EVA app on the App Store (Apple) or Google Play (Android).
  • If you are having trouble signing in or do not have a phone with you, please see one of our staff members who can help you.

Please follow the directions of our staff. You may experience some delays, thank you for your patience.

Our Health service respects the privacy of all patients, families and visitors. Information is available below on how we manage your data:

Collecting COVID-19 contact information 

Privacy information

EVA app help

Visiting Restrictions and Visiting Hours

Visiting Restrictions and Visiting Hours

From 1 December, patients can have as many visitors as the hospital allows at any one time, for any length of time, within visiting hours.

It is recommended that you contact the hospital directly to confirm their visitation rules and visiting hours, before leaving home.

Questions and answers about visiting people in Queensland hospitals

Information about visiting people in Queensland hospitals

Non-urgent surgery and specialist outpatient appointments

Non-urgent surgery and specialist outpatient appointments

As part of our response to increase capacity and manage the impact of the COVID-19 pandemic, hospitals postponed some routine procedures and outpatient appointments. This helped increase capacity for emergency care and limit non-essential physical contact.

We are prioritising clinically urgent and long-wait cases. Patients will be contacted about a new appointment or procedure date via phone or mail.

Decisions will always be made with the safety of our patients and our staff as our top priority.

If your condition worsens during this extended period, seek advice from your General Practitioner.

Be assured all urgent outpatient appointments will proceed, either face-to-face or virtually.

Outpatient and Non-urgent Surgery Call Centre
Phone: (07) 4226 3600
Opening hours: 8am-4pm Monday to Fridays
Last updated: 20 January 2021