Skip links and keyboard navigation

COVID-19 CHHHS Information

covid-page-heaer

Visiting Restrictions and Visiting Hours

Visiting hours at all Cairns and Hinterland Hospital and Health Service facilities have changed to provide more flexibility for those among our community wanting to support a loved one in hospital.

Two people may visit a patient at the same time, for two hours, once per day between Noon - 8pm for Cairns Hospital and Noon-6pm for Rural Hospitals.

Visitors can always remain with a patient and are not restricted to the two-hour limit and may stay longer if they are:

  • Parents, guardians or carers for a patient under age of 18
  • Carers for a patient with a disability
  • Providing end-of-life support to a patient (this can include children under the age of 16)
  • Support persons for emergency department or outpatient care appointments
  • A partner or support person/s when the patient is admitted for care related to their pregnancy

Pregnant woman in birth suite may have two support people with them.

Children under the age 16 are not permitted to visit our facilities at this time and people who are unwell must stay home.

Some critical care areas may have specific restrictions and visitors are not allowed in the following areas:

  • Cairns Hospital Emergency Department
  • Cairns Hospital Intensive Care Unit
  • Isolation Rooms across CHHHS facilities

Visiting hours

Visiting hours for Cairns Hospital are 12:00pm to 8.00pm.

For rural facilities within CHHHS, visiting hours are 12.00pm to 6.00pm.

Questions and answers about visiting people in Queensland hospitals

Information about visiting people in Queensland hospitals (PDF 236 kB)

Fever Clinics

Fever clinics are specialist clinics for people who may be infected with novel coronavirus (COVID-19).

These clinics help to keep people who may be contagious away from other areas of hospitals and health centres. This helps to reduce the potential spread of the virus and keeps the emergency department available for emergencies.

The Cairns and Hinterland Hospital and Health Service has a clinic based at Cairns Hospital and has also set up a drive-through fever clinic for COVID-19 testing. This has been opened to help manage demand and is currently located at Cairns North Community Health Centre.

A centralised triage and appointment booking number has been established for the Cairns North and Cairns Hospital  fever clinics, telephone 4226 4781.

Drive-through clinic is available by APPOINTMENT ONLY.

There are fever clinics at Cairns Hospital, Atherton Hospital, Mareeba Hospital, Innisfail Hospital and Yarrabah. These are not drive-through clinics.

If you have any concerns phone your GP, phone 13 HEALTH (13 43 25 84), or present to your closest emergency department.

For further information about symptoms and testing please visit Queensland Government COVID-19.

Outpatient appointment changes because of COVID-19

Impacted services include outpatient clinics. Because of this you may have received a notification that your appointment has been:

  • Moved
  • Changed to a telephone or telehealth appointment
  • Cancelled and postponed
  • Remain unchanged

Please see list of impacted clinics throughout the Cairns and Hinterland Hospital and Health Service.

  • Aged Care
  • Amniocentesis/Urgent Counselling
  • Aged Care Assessment Team
  • Anaesthetics
  • Antenatal
  • Cardiology
  • Cardiac Investigation Unit
  • Catheter Laboratory
  • Colposcopy
  • Continence
  • Dermatology
  • Diabetes
  • Rapid Access Clinic – Endocrinology/Diabetes
  • Endoscopy
  • Ear Nose and Throat
  • Fracture Clinic
  • Electroconvulsive therapy (ECT)
  • Gastroenterology
  • Gynaecology - Cairns
  • Haematology
  • Infectious Diseases
  • Internal/General Medicine
  • Immunology
  • Liver Clinic
  • Medical Oncology
  • Memory Clinic
  • Nephrology
  • Neurology
  • Neurosurgical
  • Ophthalmology
  • Orthopaedics
  • Paediatrics
  • Palliative Care
  • Perinatal Mental Health Clinic
  • Phototherapy
  • Physiotherapy
  • Plastics
  • Radiation Oncology
  • Rehabilitation
  • Respiratory
  • Rheumatology
  • Sexual Health
  • Sleep Laboratory
  • Surgical General
  • Surgical General – Atherton Outreach
  • Surgical General – Innisfail Outreach
  • Surgical General – Mareeba Outreach
  • Surgical Breast
  • Surgical Colorectal
  • Stroke or TIA
  • Thoracic
  • Urogynaecology
  • Urology
  • Vascular

For further information please refer to the Outpatient appointment changes Frequently Asked questions (FAQ) (PDF 343 kB)

If your condition worsens during this extended period, seek advice from your General Practitioner.

Be assured all urgent outpatient appointments will proceed, either face-to-face or virtually.

If you are concerned please call Ph: (07) 4226 3600.

Outpatient and Non-urgent Surgery Call Centre
Phone: (07) 4226 3600
Opening hours: 8am-4pm Monday to Friday

Non - Urgent Surgery changes because of COVID-19

Impacted services include non-urgent surgery and pre-admission or anaesthetic appointments. Because of this you may have received a notification that your surgery or appointment has been:

  • Postponed
  • Remain unchanged
  • Changed to a telephone or telehealth appointment (pre-admission or anaesthetic appointment)

Changes to surgery have been made to protect patients and staff by:

  • Enabling physical distancing by:
    • postponing non-urgent surgery to a later date. Regrettably, at this time we are unable to advise a new surgery date, however please be assured we are working hard to ensure this will be as soon as possible
    • utilising technology such as telehealth and phone appointments to avoid physical contact (pre-admission or anaesthetic appointment)
  • Conserving personal protective equipment, such as surgical face masks and gowns, for staff to deal with COVID-19 or suspected COVID-19 patients as well as patients requiring urgent care

For further information please refer to the Non-urgent surgery changes Frequently Asked questions (FAQ) (PDF 73 kB) and if you are concerned please contact Ph: (07) 4226 3600.

Outpatient and Non-urgent Surgery Call Centre
Phone: (07) 4226 3600
Opening hours: 8am-4pm Monday to Friday
Last updated: 17 April 2020