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Cancer Care Coordination homepage

Roles of the Cancer Care Coordinator

  • Facilitation of the scheduling of treatment
  • Guiding the patient to information and services and fostering independence
  • Awareness of consultation, treatment plans and treatment outcomes
  • Coordination of the implementation of a patient care plan including the provision of information and referral to appropriate support services
  • Provision of a primary point of contact for both patients and staff
  • Development and education of staff regarding appropriate referral pathways and documentation
  • Provision of non-clinical interventions

Who Needs Cancer Care Coordination

  • People living outside a major treatment centre
  • People having concurrent therapies
  • People living alone
  • Those with caring responsibilities
  • Transport/accommodation issues
  • People without a support person when being treated
  • Psychosocial issues
  • People with disabilities impacting on their Cancer Care
  • People having difficulties managing at home

Indigenous Cancer Care Coordination

The Indigenous Cancer Care Coordinator (ICCC) will be responsible for the provision of support, coordination and education of patients, carers and Health Workers for Indigenous patients to improve access to cancer services, treatments and cancer care.

An ICCC will support the patient, family, carer and Health Workers in the communities during a patient’s cancer journey. A patient can be referred to an ICCC from the point of “possible” diagnosis right through to the conclusion of treatment and return to the community.

The ICCC has the ability to improve the patient experience, navigation of the health care system, timelines of treatment services and access to multi disciplinary services, i.e. CT scans etc. They can also assist the patient and carer with the extended periods away from home by utilising telehealth services to communicate with the patient’s family, relatives and friends back home.

More information can be found in the Directory of Support Services - Indigenous Cancer Care Coordination

Hub and Spoke Network Model

Cancer Care Coordination in North Queensland operates on the hub and spoke network model, which was endorsed by Queensland Health in 2002 as providing the optimum policy framework for the delivery of oncology services. Hubs and spokes is the phrase used to describe a type of service delivery arrangement and simply put it is a number of sites grouped together with one site nominated as the hub. The proposed network structure of the hub and spoke model is primarily based on populations and the maximum possible facility size within each catchment. It also takes into account patient flow patterns

Cancer Care Coordination Hub and Spoke Model

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Last updated: 1 August 2013