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Consumer and Community Feedback

Required fields are marked with an asterisk (*).

General Q1: Overall, how would you rate the care you received while in hospital? *
Q1: Did you feel you were treated with respect and dignity while you were in hospital? *
Q2: Did the health professionals explain things in a way you could understand? *
Q3: Were you involved, as much as you wanted to be, in decisions about your care and treatment? *
Q4: If your family or someone else close to you wanted to talk to a doctor, did they get the opportunity to do so? *
Q5a: Did you have worries or fears about your condition or treatment while in hospital? *
If no, continue to Q6
Q5b: Did a healthcare professional discuss your worries or fears?
Q6: How much information about your condition or treatment was given to your family, carer or someone close to you? *
Q7a: Were you ever in any pain while in hospital? *
If no, please continue to Q8
Q7b: Do you think the hospital staff did everything they could to help manage your pain?
Q8: If you needed assistance, were you able to get a member of staff to help you within a reasonable time frame? *
Q9: How clean were the toilets and bathrooms that you used while in hospital *
Q10: Thinking about when you left hospital, were you given enough information about how to manage your care at home? *
Q11: Thinking about when you left hospital, were adequate arrangements made by the hospital for any services you needed? *
Q12: How would you rate how well the doctors and nurses worked together? *
STD-2: Which language do you mainly speak at home? *
STD-3: In general, would you say your health is? *
STD-4: Are you of Aboriginal origin, Torres Strait Islander origin or both? *

Disaggregation by socio-economic indexes for areas (SEIFA) is generated from the patient’s residential address. Patient address is collected on admission and typically generated with the survey samples before contacting the patient. The medium-term intention is for SEIFA to be derived from the patient’s residential address based on statistical area level 2 (SA2). The SEIFA Index of Relative Socio-Economic Disadvantage (IRSD), which is used for National Health Agreement reporting, is recommended.

Last updated: 24 August 2015