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Get involved

There are numerous ways that patients, carers and members of the community can get involved in the activities coordinated by the Cairns and Hinterland Hospital and Health Service (CHHHS).

CHHHS Consumer Panel

Volunteer to provide input to the  Cairns and Hinterland Hospital and Health Service (Health Service) through the Consumer Reference Register

The CHHHS Consumer Panel comprises of patients, carers and members of the community who have registered their interest to participate in a specific health area of their interest. For example, a member of the community may register their interest to participate in Aboriginal and Torres Strait Islander heath service planning and design, service delivery and service evaluation.

Participation may include:

  • providing feedback on publications,
  • participating in working groups or focus groups, and or
  • participating in community forums.

How to register

Anyone can volunteer to be a part of the Consumer panel. You can register to join by completing the Consumer Panel Registration Form.

What to expect after registering on the Consumer Reference Register

When the opportunity arises you will receive information requests and invitations to participate in heath service planning and design, service delivery and service evaluation in your chosen area of health interest.

Community Consultation Committees

Community Consultation Committees

There are four Community Consultation Committees

  • Aboriginal and Torres Strait Islander Health
  • Cassowary Coast Hub
  • Hinterland Hub
  • Trinity Hub

How to join a Community Consultation Committee

Appointment to the Cairns and Hinterland Hospital and Health Service Community Consultation Committees is through a formal recruitment and selection process conducted every two years (reviewed after one year) or when a vacancy arises due to a committee member resigning. The Health Service will call for expressions of interest from members of the community.

What to expect if you are appointed

Committees generally meet quarterly. Committee members may be tasked by the Health Service Board to go out to their 'communities' and request feedback on specific topics and provide that feedback to the Health Service for consideration and implementation where appropriate. Committee members may hear of collective community issues and concerns they can raise through their Committee for broader consideration by the Health Service.

Committees are guided by a Terms of Reference. Each chair of the Community Consultation Committees has a seat at the Community Advisory Group which is the conduit body between the community and the Health Service Board.

Appointed community members (excluding Health Service staff and local government representatives) are remunerated for their attendance at meetings.  Committee members are encouraged to attend other Committee meetings as a guest for information sharing and lateral movements.

Further information is available from the Community Consultation Committee Page.

Patient Liaison Services

Provide feedback/compliments/complaints

The Cairns and Hinterland Hospital and Health Service encourages consumers, patients, carers and community members to provide feedback (both positive and negative) on their health care experience within our Health Service.

If you have a compliment or complaint regarding healthcare services provided to you or someone within your care, please contact the Patient Liaison Services.

Phone:   +61 7 422 66864
Email:     chhhs_feedback@health.qld.gov.au
Website: http://www.health.qld.gov.au/cairns_hinterland/html/feedback.asp

Alternatively you can complete our Online Feedback Form.

Last updated: 17 August 2016

Feedback

Consumer & Community Engagement Coordinator
PO Box 902
CAIRNS QLD 4870
chhhs-engagement@health.qld.gov.au

Health literacy

The ‘Far North Wellbeing’ website has over 100 health and wellbeing resources. This website was set up in collaboration with the local council libraries and senior clinicians to ensure resources are reliable and appropriate for people managing common health conditions.

More information >>

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