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Health Services > Services by Hospital & Facility > Cairns and Hinterland Hospital and Health Service

Compliments and Complaints

Patient feedback is important as it helps us to identify areas for improvement. If you have a compliment, complaint or suggestion and would like to notify us, please complete the online feedback form below or contact us by phone / mail.

Our guarantee to you is that:

Please note all fields with an mandatory field are mandatory


Please select an option: mandatory field
Do you wish to remain anonymous: mandatory field
If no, please provide your full name:
Date of birth:
Contact number:
Email Address:
Is this being lodged on behalf of someone else: mandatory field
If yes, please provide the full name of the patient:
Patients date of birth:
Relationship to patient:
Which area is this relating to (e.g. Cairns Hospital):mandatory field
Date occurred: (if applicable)
Details of feedback: mandatory field (please provide as much detail as possible)
Do you wish to be contacted with the outcomes: mandatory field

Complaint Resolution

The Public Service Act 2008 requires that we publish information in relation to complaints received by Cairns and Hinterland Hospital and Health Service.

  2015/16

Total Compliments Received:  1281
Total Complaints Received: 1060
Complaints acknowledged within 5 days: 87.5% (Target is 100%)
Complaints Resolved within 35 days: 84.8% (Target is 80%)

 

 

 

Resources

Australian Charter of Healthcare Rights

Office of the Health Ombudsman

Queensland Health - Compliments and Complaints

Queensland Health: Reporting Concerns Portal


Contact Us

Patient Liaison Service
Cairns and Hinterland Hospital and Health Service
PO Box 902
Cairns Qld 4870
Phone: +61 7 422 66864
Email: chhhs_feedback@health.qld.gov.au


Last Updated: 01 December 2016
Last Reviewed: 01 December 2016