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Making an RTI Application

The Right to Information (RTI) process is the Queensland Government's approach to giving the community greater access to information. The Queensland Government has made a commitment to provide access to information held by the government, unless on balance it is contrary to the public interest to provide that information.

This is defined under two pieces of legislation:

First step is to check available information

Before making a request through the RTI process, you should check to see if the information is already available online:

If you are unable to find the information you are searching for, please contact us on 4226 8683 before lodging a request.

Before applying for your personal information under the Information Privacy Act, you should contact the Release of Information Unit directly on 4226 8683 and ask if your information is available through the administrative access process.

Find out more about accessing your personal information and who to contact. 

How to apply

You can request information by applying online.

Alternatively, you can download the Right to information and information privacy information access application form (PDF, 172kB) and submit it:

  • In person: Health Information Services, Level 1 Block A,  Cairns Hospital; or by
  • Post: Cairns Hospital, Release of Information Unit, PO Box 902, Cairns Qld 4870

Some fees and charges apply to RTI and IP applications. View the current fees and charges.

Right of review

If you are dissatisfied with the Health Service’s decision on your access application you can apply to have that decision reviewed.

An application to have a decision internally reviewed must be made within 20 business days of the date of the letter communicating that decision. Please contact the Manager, Release of Information Unit directly on 4226 8680 to discuss further.

You can also apply to have our decision reviewed by the  Information Commissioner.

Format of documents released

Where documents have been determined suitable for release they are provided in Portable Document Format (PDF).  If a copy of the information is required in an alternative format, please contact CHHHS-RTI-Privacy@health.qld.gov.au

Last updated: 20 July 2017