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Release Of Information Unit

Commitment Statement

The Cairns and Hinterland Hospital and Health Service is committed to providing access to information held within our health service, unless on balance, it is contrary to the public interest to provide that information.

Further information regarding your right to information is located on the Queensland Health website.

What is right to information?

The aim of the Right to Information (RTI) Act 2009 is to make more information available by giving the community greater access to information.  This is defined under two pieces of legislation:

For more information on how to make an application for access to information under Right to Information, please click here.


The Cairns and Hinterland Hospital and Health Service is committed to protecting your personal information.  Each day our Health Service is provided with sensitive, personal information to ensure each person receives the best possible care.

Accessing your medical record

When you attend a hospital or facility, we will keep confidential medical records of your personal details, condition, test results and treatments. You have the right to apply for access to information held in your medical records.

Publication scheme

The Cairns and Hinterland Hospital and Health Service produces a number of publications which are available directly to our community giving greater access to our information.

The information on our Publication Scheme is free of charge.

Accessing information

The Cairns and Hinterland Hospital and Health Service is committed to being open and transparent. Unless it is not in the public interest, we're working to make it easier to access information about out services, finances, policies, registers and lists, as well as information released through Right to Information (RTI) requests.

Last updated: 28 March 2018

Related links and additional information

Australian Charter of Health Care Rights
Respecting your Privacy  Factsheet
Respecting your Privacy in sexual health clinics - Factsheet
Queensland Health Right to Information and Information Privacy website
Whole-of-government Right to Information website
Office of the Information Commissioner
Accessing government-held informationOffice of the Information Commissioner
Amending personal information held by governmentOffice of the Information Commissioner

Contact us

If you have any enquiries regarding access to your records held within the Cairns and Hinterland Hospital and Health Service please contact:

Release of Information UnitCairns and Hinterland Hospital and Health Service
PO Box 902
p:4226 8683
f: 4226 8686