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Coming to Hospital

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Coming to Hospital

Overview


If you are an emergency patient, an outpatient with an appointment or an inpatient to our Day Surgery or Surgical Units, you will need to know the process and what to bring.

Emergency Departments


Hospitals at Longreach, Barcaldine, Blackall, Alpha and Winton have emergency departments that are available to respond to emergencies for all self presentations and through the Triple Zero (000) system 24 hours a day, seven days a week.

On arrival

All emergency presentations will be triaged, as per the Australasian Triage system, on arrival to the inpatient facilities within the Central West whether by ambulance or self-presentation. For self presentations at Central West Health facilities, please follow the signage at the facility.

The Primary Health Centres are dispatched to an emergency out of hours, by the triple zero response centre.  All facilities in HHS provides 24 hour 7 day a week response.

Triage scores - 1 is a life-threatening emergency and 5 is a minor problem that is not time critical. Category 1 patients are seen immediately and Emergency Departments aim to see Category 5 patients within four hours.

Options for non-urgent conditions

  • For 24 hour telephone health advice please contact 13 HEALTH (13 43 25 84)
  • Ask the Emergency Department nurse for information about local GP services

Outpatients Appointment (including X Rays and CT scans)


You may have been notified that you need to attend the hospital for an outpatients appointment. It may be for pathology tests or for X Rays, CT scans or ultrasounds, or for a face-to-face or telehealth consultation with your Specialist or Allied Health Professional.

When you arrive

We recommend that you arrive at the outpatient reception area approximately 30 minutes before your appointment time. After checking in please take a seat in the waiting area.

Appointment times

We recommend that you allocate at least two hours for your appointment, however, this may change depending on the clinic - please check with the clinic reception.

Sometimes delays occur. Be assured that all appointments are individualised and patients are seen in order of their appointment times.

There may be multiple clinics running at the same time. For this reason, you may notice that other patients are called in ahead of you. This can happen because different clinics take different times to see patients.

If you need a medical certificate for work, please ask your doctor during your appointment.

After your appointment

At the end of your appointment, please check out at reception. If you require another appointment, either your clinicians or the receptionist will book you in.

If your doctor decides you require surgery, you may be added to the elective surgery wait list. We will send you a letter  to confirm you are on the  elective surgery wait list. It is important to for us to have your most up-to-date contact details. Phone the Longreach Hospital administration team on 4658 4700 for information on how to change contact details.

If you are unable to attend your appointment

If you are unable to attend your appointment for any reason, please contact us as soon as possible on the number printed on the front of your appointment letter. This will ensure we are able to offer your appointment to another person on the waitlist.

Pre-admission Clinic


If you are booked in for a procedure at Longreach Hospital’s Day Surgery Unit or Surgical Unit, you may be asked to attend a pre-admission clinic in the weeks beforehand.

What to Bring


What to bring to the Pre-admission clinic

You are required to bring:

  • Your appointment letter
  • Medicare card
  • concession cards such as Healthcare card or Veterans Affairs card
  • any forms that you have been asked to fill in
  • a list of any medicines you are taking regularly.

What to bring to the Day Surgery Unit or Surgical Unit on the day of your procedure

  • Your appointment letter
  • Medicare card
  • concession cards such as Healthcare card or Veterans Affairs card
  • test results and X-rays/medical imaging
  • any forms that you have been asked to fill in
  • a list of any medicines you are taking regularly
  • your overnight bag stocked with personal items (night wear, dressing gown, footwear, toiletries, tissues, shaving gear) and something to fill in the time while waiting (books/magazines/knitting etc)
  • mobile phone and charger (these items do not require verification of electrical test and tagging)

If you are unable to attend your appointment

If you are unable to attend your appointment for any reason, please contact us as soon as possible on the number printed on the front of your appointment letter. If you do not arrive for your appointment and have not advised the booking office, you may be taken off the waiting list for the surgery/procedure.

Medical Imaging Examinations


For more information regarding your medical imaging examination visit: www.insideradiology.com.au

Contact Details


Please keep your contact details up-to-date. Phone the Longreach Hospital administration team on 4658 4700 for information on how to change contact details.

Last updated: 4 March 2020