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Patient Rights and Responsibilities

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Patients Rights and Responsibilities

Australian Charter of Healthcare Rights


All of our hospital and services fully support the Australian Charter of Healthcare Rights. The charter describes the rights of patients and other people using the Australian health system.

Your rights

You have the right to:

Access

  • Healthcare services and treatment that meets your needs

Safety

  • Receive safe and high quality health care that meets national standards
  • Be cared for in an environment that is safe and makes you feel safe

Respect

  • Be treated as an individual, and with dignity and respect
  • Have your culture, identity, beliefs and choices recognised and respected

Partnership

  • Ask questions and be involved in open and honest communication
  • Make decisions with your healthcare provider, to the extent that you choose and am able to
  • Include the people that you want in planning and decision-making

Information

  • Clear information about your condition, the possible benefits and risks of different tests and treatments, so you can give your informed consent
  • Receive information about services, waiting times and costs
  • Be given assistance, when you need it, to help you understand and use health information
  • Access your health information
  • Be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe

Privacy

  • Have your personal privacy respected
  • Have information about you and your health kept secure and confidential

Give feedback

  • Provide feedback or make a complaint without it affecting the way that you are treated
  • Have your concerns addressed in a transparent and timely way
  • Share your experience and participate to improve the quality of care and health services

For further information, please ask your nurse for a copy of the Australian Charter of Healthcare Rights brochure, or find it here.

Your responsibilities

To help us to provide you the best possible care please:

  • Tell us about your illnesses and hospital visits, symptoms, medications, allergies and other health related matters
  • Tell us about any religious or cultural beliefs and requirements
  • Treat everyone that you meet at our facilities with care and respect
  • Ask questions and talk to your family before making any decisions about your health care if relevant
  • Follow staff instructions regarding your treatment and care
  • Be aware that your care may need to be transferred to another hospital if required
  • Be on time for appointments and let your health service know if you need to cancel or reschedule, and notify us if your contact details change
  • Talk to your local doctor if your condition changes while on a waiting list for treatment
  • Treat all people you meet in the health service (staff, volunteers patients/clients, their families and aged care residents), with care, dignity and consideration
  • Respect the confidentiality and privacy of others.
Last updated: 4 March 2020