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Frequently asked questions—novel coronavirus (COVID-19) (新型冠状病毒常见问题)

FAQs last updated 12pm 21 February 2020

What is a novel coronavirus?

Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).

However novel coronavirus (COVID-19) is a new strain of coronavirus that has not been previously identified in humans.

What are the symptoms of novel coronavirus?

It depends on the virus, but common signs include:

  • fever
  • a cough
  • sore throat
  • fatigue
  • shortness of breath.

What can I do to protect myself?

To protect yourself and others from infection practice good hand and respiratory hygiene including:

  • cleaning hands with soap and water or alcohol-based hand rubs
  • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath
  • staying home if you are unwell.

You should also try and stay at least one metre away from people coughing or sneezing.

How could I become infected with novel coronavirus?

Novel coronavirus is transmitted from person to person, usually when an infected person coughs or sneezes.

If you begin to exhibit any symptoms such as fever, a cough, sore throat, fatigue, and breathing difficulties, then you should contact your GP or call 13HEALTH (13 43 25 84).

Are the elderly, pregnant women and children more at risk of novel coronavirus?

People of all ages can be affected by the novel coronavirus. However, elderly people, and people with pre-existing medical conditions (such as asthma, diabetes, heart disease) appear to be more vulnerable to becoming severely ill.

What do I do if someone is coughing or sneezing near me?

We’re advising people to stay at least at least one metre away from people coughing or sneezing.

Should I be wearing a face mask?

Based on current advice, only people who have returned from mainland China are unwell and have access to a face mask should use it.

For anyone else who does not have symptoms, a face mask is not necessary.

When should I self-quarantine myself or my family?

If you have been to China in the last 14 days and are feeling unwell, see a doctor immediately.

The advice below is for anyone who has travelled to China in the past 14 days, or for anyone who has been in close contact with a confirmed case of COVID-19 (novel coronavirus) and is feeling well.

If you have been in, or transited through, mainland China

  • You need to self-quarantine for 14 days from the date you departed mainland China.
  • If you begin to feel unwell and develop a fever or shortness of breath, a cough or a respiratory illness during your period of self-quarantine you should seek immediate medical attention. Call ahead to your GP or emergency department and mention your travel history before you arrive.
  • If you experience any other symptom during your period of self-quarantine you should also seek immediate medical attention. Call ahead to your GP or emergency department and mention your travel history before you arrive.

If you have been in close contact with someone who already has novel coronavirus

  • You need to self-quarantine for 14 days from the last date of contact with the confirmed case.
  • If you begin to feel unwell and develop a fever or shortness of breath, a cough or a respiratory illness during your period of self-quarantine you should seek immediate medical attention. Call ahead to your GP or emergency department and mention you’ve been in contact with someone with novel coronavirus infection before you arrive.
  • If you experience any other symptom during your period of self-quarantine you should also seek immediate medical attention. Call ahead to your GP or emergency department and mention you’ve been in contact with someone with novel coronavirus infection before you arrive.

Read more about self-quarantine and what happens at the end of quarantine.

Should any public events or mass gatherings be cancelled?

There is no need to cancel any events or gatherings or take additional precautions to normal practice. People who are unwell should not attend public events.

What should I do if I think I have novel coronavirus?

If you have travelled to China in the past 14 days and are unwell, see a doctor immediately. Before your appointment, please call ahead and advise of your symptoms so necessary precautions can be undertaken.

Who should be tested for novel coronavirus?

At this stage, you can only be tested when you are showing symptoms of the virus.

Is there a treatment for a novel coronavirus?

There is no specific treatment for disease caused by a novel coronavirus. However, many of the symptoms can be treated and therefore treatment is based on the patient’s clinical condition.

Is there a vaccine for a novel coronavirus?

There is currently no vaccine for a novel coronavirus.

What is Australia doing about novel coronavirus?

The Australian Department of Health is monitoring the situation and is ready to increase their response activities if and when they need to. For more information, visit the Australian Government’s website.

What is the status of novel coronavirus in QLD?

For up-to-date information on the status of novel coronavirus visit the Queensland Government novel coronavirus fact sheet.

Are Queensland hospitals prepared for novel coronavirus?

Queensland public hospitals are well prepared to respond to novel coronavirus. We have responded to health emergencies in the past, and we will do it again.

Should I cancel my hospital appointment?

No, you do not need to cancel any appointments at any hospitals. It’s safe to attend Queensland hospitals whether it’s through Emergency or for an appointment. Our hospitals are well prepared to respond to novel coronavirus, as we have with other health emergencies in the past.

Where can I find up-to-date travel advice and information, including flight delays or impacts and what is being done at airports to protect Queenslanders?

For the most up-to-date travel information visit https://www.smartraveller.gov.au

I’m travelling to China, what is the risk of catching novel coronavirus?

International travelers to mainland China should check the latest Department of Foreign Affairs and Trade (DFAT) travel advice on the Smartraveller website.

Health authorities both in Australia and globally are closely monitoring the virus as the situation develops.

Is it safe to receive a letter or a package from China?

Yes, it is safe. People receiving packages from China are not at risk of contracting the novel coronavirus.

2020 年2月21中午12点钟更新的常见问题

新型冠状病毒是什么?

冠状病毒是一大类病毒,已知可导致从普通感冒到更严重的中东呼吸综合症(MERS)和严重急性呼吸系统综合症(SARS)。

但是,新型冠状病毒(COVID-19)是一株新出现的,以前未见于人类身上的病毒。

新型冠状病毒有哪些症状?

取决于病毒种类,常见的包括

  • 发热
  • 咳嗽
  • 喉咙痛
  • 乏力
  • 呼吸急促

我怎么可以自我保护?

  • 使用肥皂和水洗手或者酒精型免洗洗手液
  • 咳嗽或打喷嚏时请用纸巾捂住或弯曲手肘挡住口鼻
  • 避免接触有这些症状的人士: 例如发烧,咳嗽,喉咙痛,乏力,及呼吸急促。
  • 如果您感到不适,请待在家中。

您应当尽量与咳嗽或打喷嚏的人保持至少一米的距离。

我在什么情况下会被新型冠状病毒感染?

新型冠状病毒是人传人的, 通常是由已受感染的人的咳嗽和打喷嚏所传播。

如果您出现这些病症,例如发热,咳嗽,喉咙痛,乏力,及呼吸困难, 您应该与您的GP联系或拨打13 HEALTH (13 43 25 84)。

老年人、孕妇和儿童是否感染新型冠状病毒的风险更大?

任何年龄的人都可能被新型冠状病毒感染。但是,老年人,以及已有各种基础疾病 (例如哮喘、糖尿病、心脏病) 的人群,病情容易加重。

如果有人在我附近咳嗽或打喷嚏,我该怎么办?

我们建议您与咳嗽或打喷嚏的人士保持至少一米的距离。

我需要戴口罩吗?

根据我们现在得到的(医学)建议,刚从中国大陆回来后感到不适,应自备口罩并使用。

其他没有症状的人员无须戴口罩。

什么时候我需要自我隔离?

如果您在过去14天内去过中国且感到身体不适,请立即就医。

以下指令是针对在过去14天内去过中国,或曾密切接触COVID-19(新型冠状病毒)确诊病例,且感觉不适的人士。

如果您曾经去过,或曾从中国大陆转机

  • 您必须自离开中国大陆之日起,自我隔离14天。
  • 如果您在自我隔离期间开始感觉不适,并伴发烧或呼吸急促、咳嗽或呼吸道症状,应立即就医。请在您到达诊所前致电您的GP (全科医生) 或医院急诊部,并通报您的旅行史。
  • 如果您在自我隔离期间出现任何其他症状,也应立即就医。请在您到达诊所前致电您的GP (全科医生) 或医院急诊部,并通报您的旅行史。

如果您与已经确诊的新型冠状病毒患者有密切接触

  • 自与确诊病例接触的最后日期起,您必须自我隔离14天。
  • 如果您在自我隔离期间开始感觉不适,并伴发烧或呼吸急促,咳嗽或呼吸道症状,应立即就医。请在您到达诊所前致电您的GP (全科医生) 或医院急诊部,并通报您曾与新型冠状病毒确诊患者有过接触。
  • 如果您在自我隔离期间出现任何其他症状,也应立即就医。请在您到达诊所前致电您的GP (全科医生) 或医院急诊部,并通报您与新型冠状病毒确诊患者有接触。

更多信息,请阅读关于自我隔离,以及如何结束隔离

是否需要取消公众活动或大型集会?

无须取消任何活动或集会,除了正常措施外,也无须采取额外预防措施。但感觉不适的人群不该参加任何公众活动。

如果我觉得我感染了新型冠状病毒,我该怎么做?

如果您在最近的14天去过中国,且身体不适,请立即就医。

就诊前,请预先致电并说明您的症状和近期旅行史,以便相应的预防措施就位。

哪些人需要接受新型冠状病毒检测?

目前,只有当您显现病毒感染症状时才会为您作检测

新型冠状病毒是否有治疗方法?

目前没有针对新型冠状病毒的治疗方法。但是,许多症状可以被对症治疗,因此治疗方法取决于病人的临床情况。此外,对感染患者的支持疗法也是有效的。

是否有针对新型冠状病毒的疫苗?

目前还没有针对新型冠状病毒的疫苗。

澳大利亚目前如何应对新型冠状病毒?

澳大利亚联邦卫生部正在追踪疫情发展情况,并时刻准备着在需要时升级应对措施。 如需更多信息,请访问澳大利亚政府相关网站。

新型冠状病毒在昆士兰州的状况如何?

如需获得新型冠状病毒的最新消息,请访问昆士兰政府关于新型冠状病毒报告的相关网页。

昆士兰州的医院是否已经做好了应对新型冠状病毒的准备?

昆士兰州的公立医院已经充分做好了应对新型冠状病毒的准备。我们过去曾非常成功地应对各类公共卫生事件,这次也不例外。

我应该取消在医院的预约诊治吗?

不,您不需要取消在任何医院的预约诊治,无论是去昆士兰州的医院急诊部门还是门诊部门就诊都是安全的。与过去应对的其他突发共卫事件一样,我们的医院已做好应对新型冠状病毒的准备。

我如何获取最新旅行咨询和信息,包括航班延误或因此引起的影响,以及机场已经采取了哪些保护措施?

如需获得最新的旅行资讯,请访问www.smarttraveller.gov.au

我即将去中国,被感染新型冠状病毒的风险有多大?

前往中国大陆的国际旅客应该前往联邦政府外交贸易部Smartraveller网站获取最新的旅行资讯。

澳大利亚和国际卫生机构正在密切监测新型冠状病毒疫情的变化。

接收来自中国的信件或邮包是否安全?

肯定安全的。接受来自中国的邮递包裹不存在接触新型冠状病毒的风险。

Last updated: 21 February 2020

If you have been in China in the last 14 days and are feeling unwell, see a doctor immediately.