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COVID Care Preparation and Pathways

This webpage supports clinicians in helping their patients – and themselves – get COVID-Ready and outlines the supports available for COVID-19 positive patients and referral pathways.

Helping consumers to get COVID-Ready

All Queenslanders should be encouraged to write a COVID plan for themselves and their family and to pack a COVID-Ready kit in the event they test positive and need to isolate at home. This is particularly important for those patients most at risk during an outbreak due to medical or social reasons.

Please refer to the Clinicians checklist – Getting consumers COVID-Ready factsheet (PDF 808 kB) for more information.

Getting yourself COVID-Ready

To help prepare for a COVID outbreak, clinicians are encouraged to:

COVID-19 care

Most people who get COVID-19 will be able to recover at home while isolating, without the need for medical intervention. This website has tips and advice for consumers isolating with COVID-19.

The primary healthcare sector will manage most patients who require clinical support. General practitioners can refer to the Information for primary care webpage or this Primary Health Network website for information on managing COVID-19 positive patients.

Queensland Health has introduced an expanded triage system to stream COVID-19 positive patients to an appropriate care option when a higher level of care is required. This will help ensure Queenslanders are receiving the right type of care within an appropriate time frame. Under the model, consumers may be cared for virtually by a GP or other primary healthcare provider, admitted to a Queensland Health COVID-19 virtual ward and monitored remotely, or admitted to a COVID-19 ward in hospital.

A new central database and dashboard tracks the number of high-risk patients referred to each Hospital and Health Service (HHS). The virtual team will need to contact the patient within 24 hours to undertake an assessment and arrange for any remote monitoring devices to be safely delivered.

More information, diagrams and resources will be circulated soon.


  • COVID-19 Virtual Care Admission (PDF 188 kB)
    This form has been developed to capture clinical admission information for all patients admitted for COVID-19 management to Virtual care, Hospital-in-the-Home (HITH) care, or Inpatient care
  • COVID-19 Virtual Care Review (PDF 525 kB)
    This form has been developed to capture clinical review information for patients admitted for COVID-19 management in the Virtual care setting
  • COVID-19 Virtual Care Discharge (PDF 186 kB)
    This form has been developed to capture discharge from care information for patients that were admitted for COVID-19 management to a Virtual care setting
  • COVID-19 Ward Round (PDF 175 kB)
    This form has been developed to capture clinical information for patients currently admitted for COVID-19 management to Virtual care, Hospital-in-the-Home (HITH) care, or Inpatient care

Frequently asked questions

What is risk stratification?

What constitutes ‘low’, ‘medium’ and ‘high’ risk?

How are GPs being notified? Does a GP receive the text message?

What information will the new dashboard show?

What about vulnerable populations?

What care options are available for children?

How does de-escalation and discharge work?

My patients need advice on isolation and quarantine

What about family/household members?

What about friends and work colleagues?

When can people leave isolation?

When can close contacts leave quarantine?

Staying healthy and well in isolation or quarantine

How will consumers know their care options?

What if the consumer doesn't have a GP but are classified as moderate risk?

I am a GP. What does the management of COVID-19 patients require?

How do non-Queensland Health healthcare providers access monoclonal antibodies?

How do I escalate care or refer to a local HHS/Queensland Children’s Hospital?

What is long COVID?

Is my isolation/quarantine extended (when I have COVID-19) if a second or third household member becomes a “diagnosed person”?

Can my patient claim a rebate for a virtual GP consult?

Last updated: 24 February 2022