Quality and Safety
Our patients are the focus of everything we do.
We owe it to our patients and community to focus on continually improving our standard of care and eliminate avoidable patient harm.
Safe care is the best care.
Eliminating avoidable patient harm is the clear goal of the health service and its employees.
A significant clinical incident in early 2014 was a defining moment for the organisation and has hardened the resolve to become, and be recognised as, a patient safety leader in Queensland and across the country.
Quality, safety and the management of risks across the health service is reaffirmed as the highest priority for the health service. The initial focus was to ensure sustainable systems around the quality, safety and risk management agenda are established to ensure patients are safe.
Integrated into the work around patient safety is preparation for the Australian Council of Healthcare Standards EQuIP national accreditation to be held on 3 to 7 November 2014.
Vanguard Health was contracted to review all outstanding recommendations in a document known as the Vanguard Report. This report became a key focus to ensure quality and safety initiatives were implemented across the health service.
It was identified that a large number of recommendations from internal reviews and coronial inquiries, each with the aim of improving patient safety and reducing patient risk, had not been implemented. The 123 recommendations from the 2012 ACHS EQuIP survey had also not been implemented. At 30 June 2014, 98% of the recommendations had been implemented.
This work has identified opportunities to improve patient safety and the review of safety systems was prioritised to ensure the building blocks were in place to maximise quality and safety.