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Health consumer a voice for patients

20 August 2019

CQ Health’s Consumer and Community Advisory Committee (CCAC) gives a voice to consumers, carers and residents when it comes to health and hospital planning.

Jaceen Ross, from Gladstone, has been a member of the committee since August last year, attending monthly meetings via videoconferencing.

Ms Ross has type 1 diabetes and has lived with the chronic disease for most of her life. She wants to make a difference and is keen to use her experiences to be an advocate for patients and to promote patient-centred care.

She has used many health services over the years and is well aware that it can be a hard job navigating those services, and now shares those experiences as part of the committee.

“It was personal, to understand how things have been working and being able to give feedback on different policies and procedures, strategic designs, connecting with other patients or consumers if they’re having struggles and helping them provide feedback,” Ms Ross said. “It’s about connecting to get the best outcome and to help drive that wellness model of care.”

She recommends committee membership to any consumer or resident keen to make a difference to the local health service.

“I believe it’s helping to get heard,” she said. “It doesn’t take up any more of your day than if you were sitting there thinking about how to change things. Connect with the right people, and other consumers that are relatable.” The committee is currently recruiting new consumer members, to get involved, or to find out more, go to:

Last updated: 20 August 2019

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