Nurse Navigators help Central Queenslanders on their health journey
4 June 2019
CQ Health now has a team of 13 Nurse Navigators helping their consumers navigate their way through the complex healthcare system.
Nurse Unit Manager Rose-Marie Goudie is proud of the new service that is making a difference to Central Queenslanders.
“We first introduced Nurse Navigators in 2017 and since then we’ve been building, learning and growing.”
Nurse Navigators support people in the community with complex needs across the whole life spectrum, from pre-birth until end of life. CQ has Navigators in Rockhampton, Gladstone, Emerald and Biloela, with generalists, mental health, midwifery, older persons and Aboriginal and Torres Strait Islander health covered.
“We’ve had really positive outcomes for our consumers, and we’re thrilled the service has been recognised with recurrent funding to allow us to continue this great work,” Ms Goudie said.
Navigators partner with consumers to help their journey through the healthcare system linking with other support services and health providers both locally and throughout the navigator network in Queensland.
“We don’t duplicate services, but like a jigsaw we make sure our consumers are in the right place at the right time with the right care,” she said.
“Our navigators have a broad range of experience and have a good understanding of complex conditions, as well as a comprehensive knowledge of the services available.
“They’re all very committed to their work and proud to be navigators.”
Teresa Hazel is a Generalist Nurse Navigator in Rockhampton who is happy to see increased recognition of the new role and is looking forward to, over time, becoming fully integrated as part of the whole system.
Kirsty Doonan is a Mental Health Nurse Navigator and she’s thrilled the positions have been secured to allow the service to support vulnerable people in the community.
“Our patient outcomes will keep improving as we continue to improve the health literacy of consumers so they can self-manage,” she said.