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Changes to services, entry and visitors

Visiting hours

To protect the most vulnerable people we are restricting visitors to hospitals. The following information is current as of 1 September 2020.

Each patient may have one visit per day for up to two hours, no more than two people per visit.

Visiting hours are between:

  • 10am and 12pm and
  • 5pm and 7pm.

You may not visit a hospital if you:

  • have been asked to self-quarantine due to travel overseas, being in a COVID-19 hotspot or close contact with a person who has novel coronavirus (COVID-19) in the previous 14 days
  • are sick or unwell in any way (even with mild symptoms) particularly if you have a fever, cough, sore throat and shortness of breath
  • have a fever of 37.5 degrees or more

Up to two people may remain with a patient at all times and are not restricted to the two-hour time limit if they are:

  • Carers for children under the age of 18
  • Carers for a patient with a disability
  • Partner and/or support person/s during labour and birth
  • Support person for emergency department or outpatient care appointments

More than two visitors are allowed to provide end-of-life support to a patient. These visitors are also not restricted to the two-hour limit.

The restrictions apply to all visitors. Some critical care areas may have specific restrictions, including limiting visitor numbers.

We acknowledge there may be special circumstances where additional support may be needed. If this is the case, please discuss it with the nurse unit manager or director of nursing of the facility before visiting.

Thank you for your understanding.

We understand this is hard, and we know visitors play an important role in a patient’s recovery. Technology makes it easy to stay in touch remotely, and we encourage you to stay connected through phone, text, email, social media or video-chat.

Entry screening

Anyone entering our hospital and health services will be screened before entering.

You will be required to sign in on entry by scanning a QR code via your phone camera or the free EVA check-in app.

  • Open the camera app on your phone and point it at the QR code. If your camera recognises the QR code you should be prompted to open 'evacheckin.com’ in your browser.
  • You can also download the EVA app on the App Store (Apple) or Google Play (Android).
  • If you are having trouble signing in or do not have a phone with you please see one of our staff members at the main entry who can help you.

Please follow the directions of our staff. You may experience some delays, thank you for your patience.

CQ Health respects the privacy of all patients, families and visitors. Information is available below on how we manage your data:

Collecting COVID-19 contact information 

Privacy information

EVA app help

Service changes

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  • The following visitor conditions apply to:

    • residential aged care facilities
    • multi-purpose hospital services (MPHS) with aged care residents
    • Birribi Disability Unit, Rockhampton

    Conditions:

    • Maximum of two visitors at one time per resident. These can be family members, close friends or professional services
    • After 1 May 2020 you must provide proof of current flu vaccination

    All visitors need to:

    • Complete a screening check before entering the facility, including a temperature check
    • Wash their hands before entering and leaving a resident’s room
    • Stay 1.5 metres away from residents where possible
    • Stay away when unwell

    More information: Aged care direction

  • Bringing someone for support

    To keep our staff and patients safe, you may bring up to two support people to outpatient appointments at CQ Health facilities.

    Changes to outpatient appointments and elective surgeries

    As part of our response to increase capacity and manage the impact of the COVID-19 pandemic, we’re postponing some routine and non-urgent procedures and outpatient appointments.

    The following patients will receive information indicating if their appointment is unchanged, postponed, or changed to a phone or telehealth appointment where it is clinically safe to do so.

    1. Outpatients who have an existing non-urgent appointment
    2. Patients on a non-urgent waitlist
    3. Patients waiting for non-urgent elective surgery.

    New referrals

    As of 1 July 2020 we will review previously not accepted category 3 referrals.  You and your GP will be advised if we accept this referral.

    ▶ Find out more about the changes and frequently asked questions

  • Visiting restrictions

    A pregnant woman can have two support people during labour and birthing. For those who have a caesarean birth, your support people may stay until you are transferred to the ward for up to one hour thereafter.

    Once your baby is here safe, your nominated support people will be able to visit during maternity ward visiting hours.

    There are two visiting sessions in the maternity ward - 10am to 12pm and 6pm to 8pm.

    Each patient may have one visit per day for up to two hours, no more than two people per visit.

    Your nominated support people should remain the same for the length of your stay.

    If you have any concerns or need more information please speak to your local maternity team, details at www.health.qld.gov.au/cq/services/maternity

  • Visiting restrictions

    Paediatric patients can have a maximum of two visitors (parents/carers only) per 24 hour period. One parent/carer can stay overnight and another parent/carer may visit. No siblings are permitted without approval.

  • Emergency and urgent dental care
    Emergency and urgent dental care is available for eligible patients.

    Routine and non-urgent dental care
    Routine and other non-urgent dental appointments are available and staff are working hard to re-schedule dental patients whose appointments were postponed as part of Queensland Health’s coordinated response to the coronavirus pandemic.

    Due to the recent postponement of dental services there may be a delay of more than three months for patients currently on the general waiting list, but these patients can access immediate emergency and urgent dental care if required in the interim.

    Child Adolescent Oral Health Services
    These services have recommenced seeing emergency and routine care patients at Community Dental Clinics,  fixed school clinics and mobile dental vans.

    Extra precautions such as temperature checks, health screening and social distancing protocols will be in place at all dental clinics and mobile dental vans to provide extra protection for clinic staff and patients.

    If you are seeking emergency dental treatment or advice on any of the above please contact 1300 782 413.

    Central Queenslanders are reminded to maintain their dental and general health by eating well, drinking tap water and brushing twice a day with fluoride toothpaste.

  • Gladstone Hospital renal and oncology patients and services will be moved into the Gladstone Community Health building.

    The move will help keep some of our most vulnerable and at-risk patients safe and will free up 12 extra beds in Gladstone Hospital for COVID-19 patients in the future who require admission.

  • We have stopped all non-essential face to face interactions in our facilities across Central Queensland. This means we will be delivering most of our services through telehealth options including telephone and videoconference calling.

    Some of our consumers for various reasons will need to continue having face to face direct contact. These consumers have been identified and will continue to be seen either within one of our facilities or within their home. All our current consumers have received a letter detailing these changes.

    Our 1300 MH CALL (1300 642 255) number will continue to operate 24 hours a day, seven days a week. Please do not hesitate to call this number if you need any assistance with a current consumer, or to seek advice, or to make a new referral to our service.

    Our Needle Syringe Program (NSP) will continue to be functioning during this period. We ask that people phone ahead to place an order for NSP and to gain instructions of how to collect. Alternatively, the NSP vending machines will continue to be restocked and remain available.

    Rockhampton Needle and Syringe Program Service Options APRIL 14 – JUNE 30

    Primary NSP- Sterling Place, 156 Bolsover St.
    Phone ordering only: 0437 796 254
    Pickup available Monday to Friday
    Morning 10am to 12pm, Afternoon 1pm to 4pm
    Pickup is via Bolsover Lane Rear Door Entrance only.

Last updated: 11 September 2020

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