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Changes to services, entry and visitors

Visiting hours

To protect the most vulnerable people we are restricting visitors to hospitals. The following information is current as of 1 December 2020.

Patients can have as many visitors as the hospital, facility or service allows at any one time, for any length of time, within visiting hours.

We recommend visitors call the service or facility before visiting to confirm their visitation rules and visiting hours.

You can view the contact information for each hospital and health service here

You may not visit a hospital if you:

  • have been asked to self-quarantine due to travel overseas, being in a COVID-19 hotspot or close contact with a person who has novel coronavirus (COVID-19) in the previous 14 days
  • any signs of being sick or unwell (even with mild symptoms) including fever, cough, sore throat, fatigue, runny nose, shortness of breath, acute respiratory infection, fatigue, loss of smell and/or taste, nausea, vomiting and diarrhoea
  • have a fever of 37.5 degrees or more

Some critical care areas may have specific restrictions, including limiting visitor numbers.

We acknowledge there may be special circumstances where additional support may be needed. If this is the case, please discuss it with the nurse unit manager or director of nursing of the facility before visiting.

Thank you for your understanding.

We understand this is hard, and we know visitors play an important role in a patient’s recovery. Technology makes it easy to stay in touch remotely, and we encourage you to stay connected through phone, text, email, social media or video-chat.

Entry screening

Anyone entering our hospital and health services will be screened before entering.

You will be required to sign in on entry by scanning a QR code via your phone camera or the free EVA check-in app.

  • Open the camera app on your phone and point it at the QR code. If your camera recognises the QR code you should be prompted to open '’ in your browser.
  • You can also download the EVA app on the App Store (Apple) or Google Play (Android).
  • If you are having trouble signing in or do not have a phone with you please see one of our staff members at the main entry who can help you.

Please follow the directions of our staff. You may experience some delays, thank you for your patience.

CQ Health respects the privacy of all patients, families and visitors. Information is available below on how we manage your data:

Collecting COVID-19 contact information 

Privacy information

EVA app help

Service changes

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  • The following visitor conditions apply to:

    • residential aged care facilities
    • multi-purpose hospital services (MPHS) with aged care residents
    • Birribi Disability Unit, Rockhampton

    All visitors need to:

    • Complete a screening check before entering the facility, including a temperature check
    • Wash their hands before entering and leaving a resident’s room
    • Stay 1.5 metres away from residents where possible
    • Stay away when unwell

    More information: Aged care direction

  • Bringing someone for support

    To keep our staff and patients safe, you may bring up to two support people to outpatient appointments at CQ Health facilities.

    Changes to outpatient appointments and elective surgeries

    As part of our response to increase capacity and manage the impact of the COVID-19 pandemic, we’re postponing some routine and non-urgent procedures and outpatient appointments.

    The following patients will receive information indicating if their appointment is unchanged, postponed, or changed to a phone or telehealth appointment where it is clinically safe to do so.

    1. Outpatients who have an existing non-urgent appointment
    2. Patients on a non-urgent waitlist
    3. Patients waiting for non-urgent elective surgery.

    New referrals

    As of 1 July 2020 we will review previously not accepted category 3 referrals.  You and your GP will be advised if we accept this referral.

    ▶ Find out more about the changes and frequently asked questions

  • Visiting restrictions

    A pregnant woman can have two support people during labour and birthing. For those who have a caesarean birth, your support people may stay until you are transferred to the ward for up to one hour thereafter.

    Once your baby is here safe, your nominated support people will be able to visit during maternity ward visiting hours.

    There are two visiting sessions in the maternity ward. Each patient may have two visitors at a time for any length of time within the visiting hours nominated by the unit or facility.

    If you have any concerns or need more information please speak to your local maternity team, details at

  • Visiting restrictions

    There are two visiting sessions in paediatrics. Each patient may have two visitors at a time for any length of time within the visiting hours nominated by the unit or facility (this number includes siblings).

    Visitors under 18 years must be accompanied by an adult.

    Isolated patients will be restricted to one parent or carer only.

  • Emergency and urgent dental care
    Emergency and urgent dental care is available for eligible patients.

    Routine and non-urgent dental care
    Routine and other non-urgent dental appointments are available and staff are working hard to re-schedule dental patients whose appointments were postponed as part of Queensland Health’s coordinated response to the coronavirus pandemic.

    Due to the recent postponement of dental services there may be a delay of more than three months for patients currently on the general waiting list, but these patients can access immediate emergency and urgent dental care if required in the interim.

    Child Adolescent Oral Health Services
    These services have recommenced seeing emergency and routine care patients at Community Dental Clinics,  fixed school clinics and mobile dental vans.

    Extra precautions such as health screening and social distancing protocols will be in place at all dental clinics and mobile dental vans to provide extra protection for clinic staff and patients.

    If you are seeking emergency dental treatment or advice on any of the above please contact 1300 782 413.

    Central Queenslanders are reminded to maintain their dental and general health by eating well, drinking tap water and brushing twice a day with fluoride toothpaste.

Last updated: 11 September 2020

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