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Referral process

Before referring your patient

Before referring your patient you may request access to:

  • Status of Specialist Outpatient Waiting Lists
  • Estimated Waiting Times

Phone the number listed under the speciality.

Referring your patient

Include all information listed in the general referral criteria and any additional criteria listed under the speciality.

When we receive your referral

If the referral does not contain sufficient information to accurately categorise the level of clinical urgency, it cannot be accepted and will be returned for further detail.

All referrals received by the Specialist Outpatients Department will be categorised based on the Queensland Health criteria for allocation of clinical urgency categories.

Once the referral has been categorised, the patient is added to the waitlist and will receive a phone call or letter about their appointment.

After you refer your patient

Changes to your patient’s clinical status

Please maintain clinical supervision of your patient’s condition prior to the initial consultation with the specialist.

Please notify the hospital in writing of any changes to the patient’s clinical status. The need for re-categorisation will then be considered.

Shared ongoing management

Specialists at our clinics will request copies of your patient's pathology tests from Pathology Queensland laboratories to be sent directly to you.

Please request copies of tests done through private laboratories to be sent specifically to the specialist seeing your patient (rather than copied only to the hospital).

Last updated: 11 April 2017

Information for your patients

Your patients can find information on coming to hospital on the Patients and Visitors section of our website.

What to bring to an outpatient appointment

Your patient must bring:

  • appointment letter
  • test results, medical reports, scans
  • a list of current medications
  • Medicare card
  • any concession cards (e.g. Pension, Health Care, DVA, PBS Safety Net, ADF, etc.)

Health insurance

Patients are encouraged to seek personal advice on their health insurance coverage from their Health Insurance Fund.

Further advice on the use of private insurance, workers compensation, veteran’s affairs, third party, interstate and overseas coverage can be obtained by phoning:

Gladstone Hospital Revenue Office (07) 4976 3213

Rockhampton Hospital Revenue Office (07) 4920 6232