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Release of Information (ROI)

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Release of Information (ROI)

Accessing Information of the Central Queensland Hospital and Health Service (CQHHS)

The Central Queensland Hospital and Health Service (CQHHS) gathers and retains a variety of different information, ranging from personal information held in medical records, to non-personal information including statistical data and business documents.

How do I access information?

Documents held by the CQHHS may be accessed through a variety of mechanisms. The appropriate method of seeking access to information will depend on what type of information is sought.

If you are uncertain whether or not a formal application needs to be made, please contact the CQHHS Release of Information Unit to seek advice. Information held by the CQHHS is commonly accessed through the following avenues:

Accessing your Health Records - Administrative Access

You have the right to apply for access to information held in your health records. You can do so by applying under the CQHHS Administrative Access Scheme by completing an Administrative Access Application Form (link to form).

When seeking access to your health information, you will need to provide evidence of your identity, (e.g. certified copy of a driver's license or birth certificate). For further information regarding evidence of identity documentation, please refer to:

Applications under the Administrative Access are generally processed within 15 working days from the receipt of a valid application.

If the application cannot be processed administratively, it will generally be referred for processing under the Information Privacy Act 2009 (Qld).

Other people's health records - Make a Right to Information request

If you are seeking access someone else's records (e.g. a relative), and you do not have or are unable to obtain their consent, you will need to make a Right to Information application.

If you are an agent acting on behalf of someone else (e.g. solicitors accessing information for their client), you may need to provide additional information with your application. This may include patient consent and evidence of your identity as their agent.

Amending information in your medical records

If there is information in your health record that is incorrect or which you do not agree with, you can apply for it to be amended under the Information Privacy Act 2009.  You will need to provide details of why the information may be inaccurate, incomplete, out of date or misleading, For more information, contact the CQHHS Release of Information (ROI) Unit.

Contact

Release of Information (ROI) Unit
Central Queensland Hospital and Health Service
Email: cqhhs.roi.privacy@health.qld.gov.au
Phone: (07) 4920 6734

Post:
Release of Information Unit
Central Queensland Hospital and Health Service
PO Box 871
Rockhampton Qld 4700

More information: http://www.health.qld.gov.au/system-governance/records-privacy/health-personal/default.asp#more#more

Access to your Employee Records

Current Queensland Health / Hospital and Health Service (HHS) Employees

Current employees are entitiled to accces their own employee record in accordance with Part 3 of the Public Service Regulation 2008.

Applications for access to an employee record are to be made in writing, to the Workforce unit:

Postal address:
Workforce Division
Central Queensland Hospital and Health Service
PO Box 871
Rockhampton QLD 4700

There are six specific categories of records to which access will not be provided under this administrative arrangement, these are;

  • A medical report about an employee indicating disclosure of information in it, to the employee, might be prejudicial to the employees' mental or physical health or wellbeing.
  • An employee assistance provider document about the employee.
  • A Public Interest Disclosure Act 2010 document about the employee.
  • A document about the employee concerning suspected official misconduct within the meaning of the Crime and Misconduct Act 2001, section 15 to 17, or its investigation.
  • A document about the employee concerning a suspected criminal offence or its investigations.
  • A document to which legal professional privilege applies.

Access under the Public Service Regulation 2008 does not affect the applicants' right to seek access under the Right to Information Act 2009(RTI) or Information Privacy Act 2009 (IP) (whichever is applicable).

Former Queensland Health / Hospital and Health Service (HHS) employees

The provisions referred to above do not necessarily apply once individuals cease to be employees of Queensland Health or the HHS. However, if the employee moves to another Queensland government agency, and is employed under the Pubic Service Act 2008, the access provisions in the Public Service Regulation 2008 will still apply.

However, former employees of Queensland Health or HHS (who are not employed by another Queensland government agency) can contact the CQHHS Workforce Unit, who may exercise discretion to grant access to the record.

If access is not available via this avenue, then the former employee will be required to lodge an application under the IP Act, seeking acc to the relevant document.

Access CQHHS information

 

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Last updated: 1 October 2014