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Patient travel assistance

Patient Travel Subsidy Scheme (PTSS)

If you live in rural and remote areas, and have to travel more than 50km from your local public hospital to access specialist medical services, you may be eligible for the Patient Travel Subsidy Scheme (PTSS) to help with travel costs.

Contact a CQ travel office

Contact your local travel office during office hours for more information on patient travel assistance.

After hours travel bookings

Need to change your travel home? If you need to make changes to your travel bookings and your local travel office is closed, your local hospital can help. Contact your local hospital and let them know you need assistance with after-hours patient travel bookings.


Phone: 07 4920 6748
Fax: 07 4920 6756

Location: 92 Bolsover Street, Rockhampton  QLD 4700

Office hours: Monday – Friday, 9.00am – 3.30pm
A secure drop box next to the front door is available for you to drop off your documents outside opening hours.

After hours (urgent) assistance: Contact Rockhampton Hospital


Phone: 07 4976 3285
Fax: 07 4976 3282

Location: West Wing, Gladstone Hospital
Office hours: Monday – Friday, 9.00am – 3.30pm

After hours (urgent) assistance: Contact Gladstone Hospital

Central Highlands

Phone: 07 4987 9404
Fax: 07 4987 9408

Location: Emerald Hospital
Office hours:  Monday – Friday, 9.00am – 1.00pm

After hours (urgent) assistance: Contact Emerald Hospital


Phone: 07 4992 7076
Fax: 07 4992 4857

Location: Biloela Hospital
Office hours:
Monday, Tuesday, Thursday, Friday, 9.00am - 1.00pm

After hours (urgent) assistance: Contact Biloela Hospital


Phone: 07 4998 2800
Fax: 07 4998 1178

Location: Baralaba Multipurpose Health Service
Office hours: Monday – Friday 8.00am - 4.00pm

After hours (urgent) assistance: Contact Baralaba Multipurpose Health Service


Phone: 07 4997 2900
Fax: 07 4997 1475

Location: Moura Hospital
Office hours: Monday – Friday 8.30am – 3.00pm

After hours (urgent) assistance: Contact Moura Hospital


Phone: 07 4990 3000
Fax: 07 4993 1610

Location: Theodore Multipurpose Health Service
Office hours: Monday – Friday 8.30am - 4.00pm

After hours (urgent) assistance: Contact Theodore Multipurpose Health Service

Transfer services

Several organisations provide free, discounted or partially subsidised transfer services.


  • Cancer Council Queensland - Free transfer services for cancer patients
    Phone 13 11 20   visit website
  • Con-X-Ion Airport transfers - Concession prices for airport transfers
    Phone 13 11 20  visit website
  • Companion Cards - Free public transport for aged pensioners or people with a disability
    Phone 13 11 20  visit website
  • Air Train advanced bookings - Book online to save 15%
    Phone 13 11 20  visit website
  • Go Card - 30% less than a single paper ticket
    Phone 13 11 20  visit website

Airport parking

Rockhampton airport offers waived airport car parking fees for patients travelling under the PTSS.

Visit website

Check with your local council to find out if they waive parking fees for PTSS patients.

Last updated: 20 April 2017